– Fully customizable 38-page participant manual
– 52 ready-to-deliver powerpoint slides
– Highly practical exercises
– Icebreakers and training games
– Further reading, course evaluation and action plan
– Expert training guides
– Permission to add your own logos
– Use where, when and as often as required
– Instant download after placing your order



Target audience

Anyone that will be involved in telesales and sales efforts will benefit from these telesales training course materials.

These training materials will enable your participants to effectively participate within telesales initiatives. And, the content will help improve the skills of participants at all levels within the workplace e.g., managers, team leaders, supervisors and front line staff.

These course materials will help participants to develop a better understanding of successful telesales skills and how they can use these telesales techniques as part of their role. The content also will also guide participants on the main obstacles to effective telesales.

Course outline

The following topics are covered within the slides, manuals and support materials provided.

Telesales – Selling Over The Phone – The course materials start by discussing what is telesales. The content then focuses on the seven deadly sins of telesales. Use the content to explore the concept of sales and the role of the telephone.

The Selling Equation – Use the content to explore telesales as a process and how to manage first impressions. Next, use the materials provided to examine telephone techniques like managing the call, voice and attitude.

Stages Of A Sales Call – Next, explore the AIDA Formula. Then, use the materials to discuss using a script and the essential trait of believability.

Why Do People Buy – This section focuses on why people buy. And, of course, why people sometimes don’t buy. The content then continues to look at the importance of features and benefits.

Handling Objections – The training course materials concludes by looking at using transitions. Use the content to explore buying signals and how to close the sale.

Course objectives

You’ll get content to deliver a course in telesales skills. And, your participants will learn to:

– Identify the main obstacles to effective telesales.
– Understand the process behind successful telesales skills.
– Understand a range of telesales techniques.
– Use these techniques to build an effective telesales process.
– Explain the benefits of an effective telesales process.

Customer stories

“I have over 30 years of Training and Development experience. I just finished previewing Oaks newest course entitled Problem Solving. Having done the research, designed and developed many training programs myself from the ground up, I can tell you that this program is ready to go! It is as complete and comprehensive as I have ever seen. It allows for customization and tailoring and is flexible enough to fit any business situation. I have used Oak products in the past and can assure you that you will not find a better product on the market that matches the comprehensive nature, quality and price of this offering, they have thought of everything! Trust me, save yourself a lot of time, money and energy. you don’t have to re-invent the wheel.”

Dave Benak, Owner

Limited Time Offer – 52 soft skills training courses for just $520

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