Do you want to deliver your own telesales training courses? Here’s how to get started
Even if you’ve never stepped foot telesales setting, chances are you have heard of the fast paced environments, staff turnover and the challenges in developing hands-on training courses to help staff.
We’ve found that most business managers and professionals that serve these companies are constantly looking for innovative training courses that deliver real results.
Look no further.
What you need to know about delivering your own telesales training courses
This course material will help participants to develop a better understanding of successful telesales skills. And, how they can use these telesales techniques as part of their role. The content also will also guide participants on the main obstacles to effective telesales.
The following topics are covered within the slides, manuals and support materials provided.
Telesales – Selling Over The Phone – Start by discussing what is telesales. Next, focus on the seven deadly sins of telesales. And, explore the concept of sales and the role of the telephone.
The Selling Equation – First, examine telesales as a process and how to manage first impressions. Next, examine telephone techniques like managing the call, voice and attitude.
Stages Of A Sales Call – Next, explore the AIDA Formula. And, discuss using a script and the essential trait of believability.
Why Do People Buy – First, focus on why people buy. And, of course, why people sometimes don’t buy. Then, explore the importance of features and benefits.
Handling Objections – End the course by examining the use of transitions. And, explore buying signals and how to close the sale.
Your participants will learn to:
– Identify the main obstacles to effective telesales
– Understand the process behind successful telesales skills
– Understand a range of techniques
– Use these techniques to build an effective process
– Explain the benefits of an effective telesales process
“I have over 30 years of Training and Development experience. I just finished previewing Oaks newest course entitled Problem Solving. Having done the research, designed and developed many training programs myself from the ground up, I can tell you that this program is ready to go! It is as complete and comprehensive as I have ever seen. It allows for customization and tailoring and is flexible enough to fit any business situation. I have used Oak products in the past and can assure you that you will not find a better product on the market that matches the comprehensive nature, quality and price of this offering, they have thought of everything! Trust me, save yourself a lot of time, money and energy. you don’t have to re-invent the wheel.”
Dave Benak, Owner
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