– Fully customizable 38-page participant manual
– 52 ready-to-deliver powerpoint slides
– Icebreakers, training games & practical exercises
– Further reading, course evaluation and action plan
– Expert training guides
– Permission to add your own logos
– Use where, when and as often as required
– Instantly available


Target audience

Have you a team or group that needs to learn about telesales but you don’t have all the training content you’ll need? Not to worry, our training materials have you covered.

This course will enable your participants to effectively participate within telesales initiatives. And, the material provided will help improve the skills of participants at all levels within the workplace e.g., managers, team leaders, supervisors and front line staff.

These course material will help participants to develop a better understanding of successful telesales skills. And, how they can use these telesales techniques as part of their role. The content also will also guide participants on the main obstacles to effective telesales.

Course outline

The following topics are covered within the slides, manuals and support materials provided.

Telesales – Selling Over The Phone – The course starts by discussing what is telesales. The content then focuses on the seven deadly sins of telesales. Use the content to explore the concept of sales and the role of the telephone.

The Selling Equation – Use the content to examine telesales as a process and how to manage first impressions. Next, use the materials provided to look at telephone techniques like managing the call, voice and attitude.

Stages Of A Sales Call – Next, explore the AIDA Formula. And, use the materials to discuss using a script and the essential trait of believability.

Why Do People Buy – This section focuses on why people buy. And, of course, why people sometimes don’t buy. The content then continues to look at the importance of features and benefits.

Handling Objections – The training course concludes by looking at using transitions. Use the content to explore buying signals and how to close the sale.

Course objectives

Your participants will learn to:

– Identify the main obstacles to effective telesales.
– Understand the process behind successful telesales skills.
– Understand a range of telesales techniques.
– Use these techniques to build an effective telesales process.
– Explain the benefits of an effective telesales process.

Customer stories

“I have over 30 years of Training and Development experience. I just finished previewing Oaks newest course entitled Problem Solving. Having done the research, designed and developed many training programs myself from the ground up, I can tell you that this program is ready to go! It is as complete and comprehensive as I have ever seen. It allows for customization and tailoring and is flexible enough to fit any business situation. I have used Oak products in the past and can assure you that you will not find a better product on the market that matches the comprehensive nature, quality and price of this offering, they have thought of everything! Trust me, save yourself a lot of time, money and energy. you don’t have to re-invent the wheel.”

Dave Benak, Owner

Limited Time Offer – 52 soft skills training courses for just $520

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