Oak Innovation’s telesales training content can be delivered as a one-day course. Our materials will help teach participants about the obstacles to effective telesales. In addition, it explores the telesales techniques available for selling over the phone. Plus, how to build an effective telesales process.

We provide all the material necessary to deliver an engaging telesales training course. And, at the same time being easy to deliver.

Learning Materials

Plus, you’ll get content to teach others to:

  • Identify the main obstacles to effective telesales.
  • Understand the process behind successful telesales.
  • Understand a range of telesales techniques.
  • Use these techniques to build an effective telesales process.
  • Explain the benefits of an effective telesales process.

Course Outline

Telesales – Selling Over The Phone

  • What Is Telesales?
  • Seven Deadly Sins
  • Sales And The Telephone
  • The Selling Equation
  • Telesales Process
  • Telephone Techniques
  • Managing First Impressions
  • Managing The Call
  • Voice And Attitude

Stages Of A Sales Call

  • The AIDA Formula
  • Using A Script
  • Believability
  • Why Do People Buy?
  • Why People Don’t Buy
  • Features And Benefits
  • Handling Objections By Using Transitions
  • Buying Signals And Closing The Sale

What’s Included

  • 52 Powerpoint Slides.
  • 38 Page Participant Manual.
  • 14 Expert Training Guides.