Telesales Skills




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Today, we’re announcing that you can now access our training materials that you can use to deliver a course in telesales skills.

These training course materials will provide you with everything you need to effectively develop the skills of staff involved in selling over the phone within any organisation. This will include managers, team leaders, supervisors, and anyone else that is in involved in telesales.

They will be taken through the main obstacles to effective telesales; the process behind successful telesales skills in order to help them use these telesales techniques as part of their role.

How it works

Oak Innovation’s telesales training content can be delivered as a one-day course. Our materials will enable you to train your audience about the obstacles to effective telesales. In addition, the content explores a range of telesales techniques that are available. Plus, how to build an effective telesales process.

We provide all the material necessary for you to deliver an engaging training course in telesales skills.

Course outline

The following topics are covered within the slides, manuals and support materials provided for this course in telesales skills.

Telesales – Selling Over The Phone – The course materials start by discussing what is telesales. The content then focuses on the seven deadly sins of telesales. Use the content to explore the concept of sales and the role of the telephone.

The Selling Equation – Use the content to explore telesales as a process and how to manage first impressions. Next, use the materials provided to examine telephone techniques like managing the call, voice and attitude.

Stages Of A Sales Call – Next, explore the AIDA Formula. Then, use the materials to discuss using a script and the essential trait of believability.

Why Do People Buy – This section focuses on why people buy. And, of course, why people sometimes don’t buy. The content then continues to look at the importance of features and benefits.

Handling Objections – The training course materials concludes by looking at using transitions. Use the content to explore buying signals and how to close the sale.

What’s included

You will receive a 38-page customizable participant manual. This has been created in Microsoft Word for easy customization. And, it also contains all exercises, tests and further reading required.

The support materials also include 52 Powerpoint slides for easy delivery.

Also available are 14 Expert Training Guides that have been created to assist in the delivery of this course.

Every sale has five basic obstacles: no need, no money, no hurry, no desire, no trust. – Zig Ziglar Click To Tweet

Learning objectives

You’ll get content to deliver a course in telesales skills. Participants will learn to:

– Identify the main obstacles to effective telesales.
– Understand the process behind successful telesales skills.
– Understand a range of telesales techniques.
– Use these techniques to build an effective telesales process.
– Explain the benefits of an effective telesales process.


“I have over 30 years of Training and Development experience. I just finished previewing Oaks newest course entitled Problem Solving. Having done the research, designed and developed many training programs myself from the ground up, I can tell you that this program is ready to go! It is as complete and comprehensive as I have ever seen. It allows for customization and tailoring and is flexible enough to fit any business situation. I have used Oak products in the past and can assure you that you will not find a better product on the market that matches the comprehensive nature, quality and price of this offering, they have thought of everything! Trust me, save yourself a lot of time, money and energy. you don’t have to re-invent the wheel.”

Dave Benak, Owner

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