Negotiation Skills

Oak Innovation


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How to get negotiation skills training materials that will save you time

If you want to deliver a high quality negotiation skills course then you can’t cut corners.

In fact, cutting corners is like throwing money away.

Instead, a great way to avoid this is by sourcing practical training materials. Then you’ll have everything you’ll need to start delivering your own negotiation skills courses.

Deliver a course that makes a difference

To stay a step ahead, use the course materials provided to train your audience on how to effectively participate within negotiation situations. What we’re talking about is harnessing the knowledge that we’ve accumulated so you can improve the skills of your audience (e.g., managers, team leaders, supervisors and front-line staff).

By laying these foundations, your audience will be prepared to face any negotiation situation.

The right content will also allow you to deliver a course that not only informs and engages your audience but will provide them with new skills.

In fact, the goal of these course materials is to help you to outline the relationship between conflict and negotiation skills. Even if you’re entirely new to the delivering negotiation skills courses, there’s no reason why you can’t use the content to explore the roles and responsibilities required. The insights provided within this practical content, means that you can easily explore key principles, approaches and practices needed to effectively participate within negotation situations.

Perhaps the most practical portion of the course focuses on how to apply a negotiation process to any conflict situation.

A practical negotiation process can be difficult enough to capture without worrying about how to train others.

At the end of the day, the simple defined stages we’ve captured will help you share what’s important to your audience and how they can apply this learning within their own settings.

To illustrate, there are fundamental stages that have to be addressed in any conflict situation, such as preparation, opening position, bargaining, movement and closing.

So, if you really want to deliver your own courses, then this training course material contains everything that you’ll need. And, the content has been designed to build effective negotiation skills across types of teams.

Course overview

The following topics are covered within the slides, manuals and support materials provided.

What are negotiation skills – This may seem obvious, but you should start the course by discussing different types of negotiation skills. Anything less, and your audience may not be quite sure that they’ll be getting practical content.  If you can include company or industry specific examples it will really set the context for them. Next, use the content provided to explore the relationship between conflict and negotiation. With that in mind, remember that a simple way to improve the negotiation skills of your audience is to examine the different levels and types of negotiations that can exist.

Team roles & responsibilities – We all like to believe that we are good at negotiations but the real truth is that there can be many different roles and types of responsibilities. To benefit learning, don’t forget to include examples from your own experience. This will create additional value for your audience. For all of this to become embedded, you should follow the content provided and examine the roles and responsibilities that can exist within a negotiation team. These roles include:

– Lead negotiator
– Analyst
– Recorder
– Team control
– Personal control
– Signalling

The negotiation process – Some courses can shy away from discussing a specific negotiation process for fear that it might not fit into every situation. This concern is understandable but we believe that everyone attending this course should walk away with a simple process that can be applied to various situations. Your audience will crave this practical approach, so you can use the content provided to explore a simple negotiation process. The stages of this process include:

– Early steps
– Key commitments
– Opening position
– Bargaining
– Movement
– Closing
– Getting agreement

Course objectives

On completion of this training course your participants will be able to:

– Understand the relationship between conflict and negotiation skills

– Identify the key roles and responsibilities

– Use an effective negotiation process (e.g., preparation, opening position, bargaining, movement and closing)

What you get

The course materials will provide  you with tips, resources, slides, exercises and manuals that you’ll need to create, deliver, promote, and offer a highly-practical, relevant, and engaging training course on negation skills.

  • 31 page participant manual
  • 50 powerpoint slides
  • Practical exercises
  • Further reading
  • Course evaluation form
  • Action plan

Bonus free training materials available

You will also get the following free training guides:

  • Training icebreakers
  • How to select training materials
  • Training games
  • How to increase participation
  • Learn to improve your questioning skills
  • How to improve your listening skills
  • Learn how to deal with difficult people
  • How to evaluate training courses

Frequently asked questions from negotiation skills training courses

What is a negotiation?

A negotiation occurs when conflict exists between groups and both parties are prepared to seek a resolution through bargaining.

What are the main sources of conflict within organizations?

Conflict is something that can occur withing any organization.

Whether you operate in a big corporate setting, a medium sized enterprise, or a small company then conflict is something that you will definitely experience.

You can’t avoid it. But, you can learn to understand the main sourses of conflict. These include:

  • Intra-Personal - Conflict that exists within the individual
  • Inter-Personal - Conflict that exists between individuals
  • Intra-Group - Conflict that exists within a small group
  • Inter-Group - Conflict that exists between groups

What is a BATNA?


  • Best Alternative To a Negotiated Agreement

Beyond that, a BATNA should be seen as the most advantageous alternative that you can take if negotiations fail and an agreement is still sought.

What is the difference between a weak and a strong BATNA?

A weak BATNA:

  • Only decreases your bargaining power
  • Eradicates pressure to reach an unfavorable settlement

A strong BATNA:

  • Increases the chances of you reaching a favorable settlement

What are the main roles within a negotiation team?

Here, are the main roles that should be taken within a negotiation team:

  • Lead negotiator
  • Recorder
  • Analyst

What are the main stages of an effective negotiation process?

There are five steps within a negotiation process. These are:

  • Preparation
  • Opening Position
  • Bargaining
  • Movement
  • Closing

Can I edit the content and add my own company logo?

Yes. You can now add your own logo's and customize the course content freely using Microsoft Word and Powerpoint. You can also deliver the course materials where, when and as often as needed.

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Customer stories

“I could not be more pleased with the products I purchased and the service that accompanied it. I must admit when I saw the price-tag I wondered about the depth of the content … and I must tell you I was 1,000% impressed. We’ve purchased 2 modules thus far and plan to buy others soon. The customer service was outstanding and modules were delivered straight away) I’ve been in the training business a long time … and I can honestly say … this is some of the best material I’ve seen and the price is absolutely outstanding.

Thank you for providing such a valuable service to those of us working front-line training and development!”

Loretta Thirtyacre
Manager, Corporate Training and Development,
COUNTRY Insurance and Financial Services, Illinois, US

“I have over 30 years of Training and Development experience. I just finished previewing Oaks newest course entitled Problem Solving. Having done the research, designed and developed many training programs myself from the ground up, I can tell you that this program is ready to go! It is as complete and comprehensive as I have ever seen. It allows for customization and tailoring and is flexible enough to fit any business situation. I have used Oak products in the past and can assure you that you will not find a better product on the market that matches the comprehensive nature, quality and price of this offering, they have thought of everything! Trust me, save yourself a lot of time, money and energy. you don’t have to re-invent the wheel.”

Dave Benak, Owner

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