ABOUT THIS PRODUCT

Works Anywhere

Teams will master proven techniques such as crafting engaging scripts, managing diverse customer personalities, and utilizing vocal tone and language to foster positive customer experiences. The course material includes interactive exercises and activities that reinforce the lessons, enabling trainees to apply their learning directly to their roles.

With this training, teams will gain a profound understanding of effective telesales strategies, boosting their confidence on calls and enhancing overall sales results.

The Best Part

You get the full training package instantly within one download. It includes customizable slide decks, workbooks, guides, and more – everything you need to kickstart your training immediately.

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Course Objectives

During this course, participants will learn how to:

• Identify the main obstacles to effective telesales.
• Understand the process behind successful telesales skills.
• Understand a range of techniques.
• Use these techniques to build an effective process.
• Explain the benefits of an effective telesales process.

 

Course Content

1. Telesales training

• Explore the basic concepts of telesales.
• Discuss the skills gap that happens within telesales environments.
• Define what telesales is.
• Identify the advantages of selling over the phone.
• Examine the concept of sales.
• Highlight the role of the telephone.

2. The seven deadly sins of telesales

• Lack of management commitment.
• Telesales is given minimum attention.
• Insufficient marketing support.
• Unrealistic expectations.
• Staffing mistakes.
• Insufficient investment.
• Inadequate measurement and analysis.

3. The selling equation

• Examine telesales as a process.
• Discuss fundamental telephone techniques like managing the call, voice, and attitude.

4. Creating the wrong impression

• The call was not answered at all.
• The customer left on hold.
• No identification of the agent or the organization.
• While transferring, the customer gets cut off.
• No interest in the customer.
• Agent not listening.
• No confidence was generated.
• The agent is rude or condescending.

5. The stages of a sales call

• Opening.
• Presentation.
• Closing.
• Departure.

6. Why do people buy

• Avoid pain.
• Reduce risk or loss.
• Enhance their prestige or ego.
• Make money.
• Enjoyment, pleasure, or comfort.
• Do it for other people.

7. How to handle objections

• Explore better transitions.
• Discuss clearer buying signals.
• Learn how to close the sale.

 

What You’ll Receive

You will instantly receive a zipped file that contains the following:

• 38 Page Training Workbook.
• 52 Customizable PowerPoint Slides.
• 17 Free Training Games.
• 17 Free Training Icebreakers.
• 12 Practical Training Guides.
• 2 Course Tests.
• Activities/Exercises.
• Reading List.
• Course Advertorial.
• Action Plan.

 

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