The Excellent Organization

Oak Innovation


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How to get training course materials on the excellent organization and save time

The excellent organization tells a great story.

Of course, as the standards of excellence, business success, and performance metrics continue to evolve most companies will be looking to broaden their knowledge base. But it also makes sense for people that simply want to make their day-to-day worklife better.

Let’s start with where you can step in.

Put simply: you can instantly get all the training course materials needed to deliver your own training courses on the excellent organization. And, this can be achieved without having to develop this content from scratch.

So how can you get these materials?

Well, you can simply download these pre-written and customizable training materials right here.

Target content that will make a difference

In order to hit the right balance with your audience, you first need to identify what they need to about the excellent organization.

To illustrate, most audiences are looking for a simple practical course that will help them within their companies. This is especially the case for those that work within busy environments. As a result, it’s really important that your audience feels that their time is well spent. And, that you have created an environment that fosters learning.

This can be achieved by using the content provided. And, by adopting a clear and simple delivery style.

Even if you are new to the area, most audience’s will just want to feel comfortable with the content they are being presented with. There is no need to over elaborate or to use too much jargon. Keep it simple.

Simple and straightforward approaches will always target the needs of your audience.

Basically, a well-executed course will explore the main components of excellence. It will also define an excellent organization. And, it will discuss key excellence awards. To illustrate, awards like the EFQM Business Excellence Model and the Baldridge National Quality Program. For each part of this course, we would encourage you to add additional company or industry specific examples which will further aid learning.

Course overview

We know that not everyone has the time to create training materials from scratch. That’s why we’ve created this content. The following topics are covered within the slides, manuals and support materials provided.

Introduction – This section is where you will sow the seeds of learning. Your audience is here to learn from you and from the materials provided. Start the course by exploring what defines an excellent organization. Next, provide them with real value by looking at why we need excellence. This is where you can focus on roles and responsibilities. Keep it simple and use the content to discuss core values and concepts. This will highlight the importance of roles and the involvement that everyone has in delivering excellence. End this section by exploring quality versus excellence and the potential obstacles to excellence. This section is really important when delivering this course within larger companies. Especially, when the larger company has many layers or categories of staff. Basically, the more complex the company is can increase the possible sources of resistance.

Criteria for excellence – For most companies, achieving excellence is a balance of optimizing internal structures and processes and achieving the necessary operational aspects that the company is looking for. This is especially important when considering excellence awards. Use the content provided to explore two key excellence awards – EFQM Business Excellence Model and the Baldridge National Quality Program. Practical examples will ground your audience in this area. So, you should use the content to detail examples of excellence. For best results, you should use the materials to outline the benefits of assessing excellence.

Excellence & strategy – To help your audience see the direct link between strategy and excellence, you can use the content to explore key concepts like vision, metrics and innovation. Essentially, any discussions on strategy and excellence will open lots of opportunities for highlight concerns, previous experiences and any fears that your audience may have. Although this may seem like a challenge, it will in fact give plenty of scope to aid learning.

Continuous improvement – At some instances, this can be a challenging area for some audiences to understand. Don’t let this overly concern you. On the one hand, most people have come across the concept of continuous improvement. But, many often find it very frustrating to work out how to achieve these improvements on a continual basis. From experience, one the most important things to discuss is the role of leadership and it’s role in implementing excellence.

Excellence and the customer – Offering your audience insights on the role of customers and excellence is central to this section of the course. In fact, maximizing customer relationships is a key driver for excellence. When delivering the content provided we would encourage you to share your own experiences. In particular, how any experiences relate to information provided in the content. Use the content provided to explore customer culture and excellence.

Course objectives

Upon completion of this training course on the excellent organization, your participants will be able to:

– Understand what defines an excellent organization

– Describe the components of excellence

– Explain the forms of excellence awards available – Baldridge & EFQM Awards

– Understand the nature of excellence

What you get

You will instantly receive the following training course materials to deliver your own training courses on the excellent organization:

  • 48 page participant manual
  • 79 powerpoint slides
  • Practical exercises
  • Further reading
  • Course evaluation form
  • Action plan

Bonus free training materials available

You will also get the following free training guides:

  • Training icebreakers
  • How to select training materials
  • Training games
  • How to increase participation
  • Learn to improve your questioning skills
  • How to improve your listening skills
  • Learn how to deal with difficult people
  • How to evaluate training courses

Frequently asked questions from training courses on the excellent organization

What are the main characteristics of an excellent organization?

Peters & Waterman’ book ‘In Search of Excellence’ defined the 'The Excellent Organization' as having the following characteristics:

  • Bias for action
  • Close to the customer
  • Autonomy and entrepreneurship
  • Productivity through people
  • Hands on and value driven
  • Stick to the knitting
  • Simple form and lean staff
  • Simultaneous loose tight properties

What are the main concepts associated with excellence?

Excellence is defined as outstanding practice in managing the organization and achieving results, based on the following fundamental concepts:

  • Results orientation
  • Customer Focus
  • Leadership and constancy of purpose
  • Management by Processes & Facts
  • People development and involvement
  • Continuous learning, innovation & improvement
  • Partnership development
  • Public responsibility

Why Do We Need Excellence?

Excellence allows organizations to:

  • Meet customer’s expectations
  • Survive in the competitive environment
  • Focus on core competencies

What are metrics?

Metrics are what make performance visible and they are usually communicated in terms of:

  • What is being measured?
  • How the measurement will be made
  • Why the measurement is being taken
  • How the metric relates to the overall targets of the organization
  • How feedback on performance will be given

The system for measurement must be accurate and reliable so as to generate the metrics that are usable in assessing performance. The design and control of the measurement system will have an impact upon the effectiveness of the system.

Can I edit these training course materials?

Yes. You can even add your own logo and deliver the training course materials as your own.

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Customer stories

“Time is money — we all know that. And as coaches, our billable time is worth a lot of money, but program development time is not. For a once off cost per training pack, you’ve saved coaches countless hours of program development time. Plus, because of the high-quality of your materials, you make us look good!

What you are offering for coaches is remarkable. Thank you! Thanks, also, for letting us customize the programs with our own logos, taglines, etc. Your spirit of generosity is greatly appreciated.

Well done. You’ve put a lot of work into this and I am thrilled to see the result. All the Best.”

Sylva K. Leduc, MEd (Psychology), MPEC
Master Personal & Executive Coach
SAGE Leaders

“While managing a team of in-house facilitators at a large company, I first discovered Oak in 2004. We purchased several training products from his company and were very pleased with the quality and price. Later, I purchased his entire portfolio of training content and still use them to this day. I must say, I was reluctant at first to do business with someone out of the USA as one is never sure of the integrity of the business. I can say, without reservation, Oak delivers what is promised and has consistently provided excellent customer service. If you’re considering Oak and still a bit iffy about purchasing from oversees. I’ll be glad to share my positive experiences regarding this company.”

Loretta Thirtyacre
Principal Talent Management and Organization Development
Exelon Generation

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