The Excellent Organization Training Course Material


Get all the training course materials needed to present your own training course on the excellent organization.

  • Instantly available, saving you time and money.
  • 100% customizable, ready for any opportunity.
  • Brand as your own, just add your logo.
  • 79 Powerpoint slides, to deliver the course.
  • 48-page participant manual, to guide learning.
  • 8 train-the-trainer guides, to add extra value.
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How to present your own training courses on the excellent organization

One of the tricky parts about creating a course on the excellent organization is deciding what content to include.

For example, there are many questions that come to mind:

  • What is an excellent organization?
  • What defines an excellent organization?
  • What types of quality awards should I explore further?

The difficulty is not just finding answers; it’s targeting the right answers to meet the needs of your audience. For example, there’s no point in focusing on aspects that will not offer practical skills.

But here’s where it gets interesting.

You can now use these training course materials to present your own training courses on the excellent organization.

This content will meet the challenges faced by line staff, human resource professionals, general managers, and senior executives who seek to advance their understanding of the work organization.

Let’s explore what you will receive.

Learning objectives

At the end of this training course your participants will be able to:

  • Understand what defines an excellent organization.
  • Describe the components of excellence.
  • Explain the forms of excellence awards available – Baldridge & EFQM Awards.
  • Understand the nature of excellence.

Course overview

Everyone thinks they know about organizational excellence, but a lack of knowledge may be costing companies a lot of money and leading to even more lost opportunities.

Most businesses exist to make a profit. And, you’d be amazed how many resources are wasted, and profits are reduced, from poor business practices.

This course is designed to reverse some of these losses.

The course is for people serious about developing their understanding of the excellent organization, and who are ready to bring their learning to the next level.

Course outline

Below, we break down how you can present the 5 key sections of this training course.

1. Start with a strong introduction

Organizations are often told that they need to be excellent, to continually improve, to excel.

But what does excellence mean?

How can an organization be excellent?

What is involved?

Training staff and introducing systems are some of the most effective ways for businesses to achieve excellence. And, a major challenge is capturing everything within a practical training course.

Here’s where it gets interesting.

Step by step, you can use the content to:

  1. Explore what defines an excellent organization.
  2. Provide your audience with real value by looking at why we need excellence.
  3. Focus on roles and responsibilities.
  4. Discuss core values and concepts. This approach will highlight the importance of the involvement that everyone has in delivering excellence.
  5. Focus on quality versus excellence.
  6. Highlight the potential obstacles to excellence.

Incorporate examples from your experiences, as these will foster more engagement.

2. Focus on the main criteria for excellence

How do you present content that targets the main criteria for excellence?

How do you create content that makes a difference in their lives?

That’s what this section of the course is all about.

Don’t worry if you are new to this area. You can present this course when you follow the content provided.

When you think about it, most companies achieve excellence by balancing optimized internal structures or processes and obtaining the necessary operational aspects as well.

This endpoint is especially important when considering excellence awards.

With that in mind, you can use the content provided to explore two key excellence awards – EFQM Business Excellence Model and the Baldridge National Quality Program.

Practical examples will ground your audience in this area and outline the benefits of assessing excellence.

3. Teach your audience about excellence and strategic management

To help your audience appreciate the direct link between strategic management and excellence, you can use the content to explore critical concepts like vision, metrics, and innovation.

Any discussions on policy and excellence will open lots of opportunities to highlight concerns, previous experiences, and any fears that your audience may have.

4. Zoom-in on continuous improvement

There are many reasons to discuss continuous improvement.

It’s not just part of this course as it extends to quality management training courses and many more situations.

In fact, most people have come across the concept of continuous improvement.

But, often they find it very challenging to pinpoint exactly what to do.

That’s where this content comes in.

Start by looking at things like the role of leadership and its role in implementing excellence.

5. Why excellence and the customer matter most

Offering your audience insights on the role of customer-driven orgnaization and excellence is central to this section of the course.

Plus, maximizing customer relationship skills is a crucial driver for excellence.

When delivering the content provided, we encourage you to share your own experiences.

And, use the content supplied to explore customer culture and excellence.

What you’ll get

  • 79 Powerpoint slides, to deliver the course.
  • 48-page participant manual, to guide learning.
  • 8 train-the-trainer guides, to add extra value.
  • Practical exercises, to enhance all learning.
  • Further reading list, for your course participants.
  • Course evaluation form, tests, and action plan.
  • Easy to present, no experience required.

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$79.00Add to cart

Free train-the-trainer guides

With all Oak Innovation training course products, you’ll receive 8 free train-the-trainer guides that will add extra value to your training courses.

  • Training icebreakers.
  • How to select training materials.
  • Training games.
  • How to increase participation.
  • Learning how to improve your questioning skills.
  • How to improve your listening skills.
  • Learn how to deal with difficult people.
  • How to evaluate training courses.

What our customers say

I’ve developed an alliance with Oak — a company that has developed a wide assortment of training modules that you can download right now. When you download a module you own it forever and have permission to edit it, customize it (logos, etc.) and deliver the module as many times as you like. You receive a Word document, PDF, PowerPoint, and comprehensive participant manual and your satisfaction is guaranteed or your money back. The modules are designed for trainers, coaches, and consultants looking to increase the range of products and services they can offer their clients. Oak content is also ideal for managers and employees looking to extend their knowledge of organizational, management, and employee titles.”

Tom Heck, President, International Association of Teamwork Facilitators

Oak continually attends to the needs of various businesses and either creates or adjusts training modules on a variety of topics to be self-contained, practical, and easy to use. And they stand behind every product with personal service.

Rey Carr – Peer Resources

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Frequently asked questions

What are the main characteristics of an excellent organization?

The main characteristics of an excellent organization identified by Peters & Waterman’ in their book ‘In Search of Excellence’ are:

  • Bias for action.
  • Close to the customer.
  • Autonomy and entrepreneurship.
  • Productivity through people.
  • Hands-on and value-driven.
  • Stick to the knitting.
  • Simple form and lean staff.
  • Simultaneous loose, tight properties.

What are the main concepts associated with excellence?

The main concepts associated with excellence are:

  • Results orientation.
  • Customer focus.
  • Leadership and constancy of purpose.
  • Management by processes & facts
  • People development and involvement.
  • Continuous learning, innovation & improvement.
  • Partnership development.
  • Public responsibility.

Why Do We Need Excellence?

Excellence allows an organizations to:

  • Meet customer’s expectations.
  • Survive in the competitive environment.
  • Focus on core competencies.

What are metrics?

Metrics are what make performance visible and include:

  • What is measured?
  • How the measurement will happen
  • Why the measurement is taken
  • How the metric relates to the overall targets of the organization
  • How feedback on performance will happen

The system for measurement must be accurate and reliable to generate the metrics that are usable in assessing performance. The design and control of the measurement system will have an impact upon the effectiveness of the system.

Can I edit these training course materials?

Yes. You can even add your own logo and deliver the training course materials as your own.

The Excellent Organization
The Excellent Organization Training Course Material