Gain Confidence Without Extra Effort.
We understand the challenge: trainers are expected to do more, faster, with less time to prepare.
That’s why our course materials on telesales skills are designed to be editable, practical, and ready when you are.
You’ll be able to use the content to guide participants confidently through every exercise, strategy, and skill — all while saving countless hours of prep time.
This isn’t just theory; it’s a turnkey solution designed to deliver measurable results.
Of Course You Want To Deliver Successful Courses On Telesales Skills.
Even the most experienced leaders and teams can feel overwhelmed.
At Oak Innovation, we understand the pressures of guiding teams while meeting high expectations.
Our time management skills training material provide practical strategies and frameworks to help leaders communicate clearly, inspire teams, and achieve meaningful results.
Because time management is measured by impact, not effort.
Instead of starting from scratch, or spending hours putting materials together, you’ll receive ready-to-use, editable resources trusted by professional trainers.
These materials are designed to help you:
- Build Confidence, Fast: Give your team practical techniques they can use on their very next call.
- Engage Participants Easily: Interactive activities and real-world examples keep energy high and skills growing.
- Guide Every Step of the Call: From building rapport to handling objections, your team learns a proven, step-by-step telesales process that really works.
- Avoid Common Pitfalls: Spot and eliminate the mistakes that quietly sabotage sales success.
Why Trainers And Managers Love This Pack.
We give you the flexibility to deliver content your way.
- Saves You Time: Slide decks, workbooks, activities, and step-by-step guides — all done for you.
- Proven Content: Built around what actually works in real-world telesales, not theory.
- Flexible Delivery: Run workshops in-person or virtually, with teams of any size.
- Instant Results: Watch your team sharpen communication, build trust, and win more customers right away.
Who This Is For.
Creating training on telesales skills from scratch can feel overwhelming.
We make it simple with proven course materials that empower you to teach and lead courses with ease.
- Internal Trainers, L&D Professionals & Consultants – Deliver professional workshops without the hassle of creating content from scratch.
- People Managers, Team Leads & Coaches – Equip your teams with the skills to make smarter, faster decisions.
- HR Professionals & Learning Strategists – Close skills gaps and prepare employees for the future of work.
- Training Entrepreneurs – Expand your offerings with ready-to-deliver, customizable materials.
Trusted By Leading Brands.
Don’t leave your team’s sales success to chance. Give them the tools, strategies, and confidence to excel in every call.
Learning Objectives.
Your participants will:
- Explore the main obstacles to effective telesales.
- Understand the process behind successful telesales skills.
- Understand a range of techniques.
- Examine techniques available to build an effective process.
- Understand the benefits of an effective telesales process.
Topics Covered.
1. Telesales training
- What is telesales?
- The advantages of selling over the phone.
- The role of the telephone in generating sales.
2. The seven deadly sins of telesales
- The impact of a lack of management commitment.
- What happens when telesales are only given minimum attention?
- The impact of insufficient marketing support.
- Unrealistic expectations.
- The costs of staffing mistakes.
- Insufficient investment.
- The impact of inadequate measurement and analysis.
3. The selling equation
- Telesales as a process.
- Fundamental telephone techniques like managing the call, voice, and attitude.
4. Aspects that create the wrong impression
Conditions that set the wrong impression:
- The call was not answered at all.
- The customer left on hold.
- There is no identification of the agent or the organization.
- While transferring, the customer gets cut off.
- No interest in the customer.
- Agent not listening.
- No confidence was generated.
- The agent is rude or condescending.
5. The stages of a sales call
- Opening.
- Presentation.
- Closing.
- Departure.
6. Why do people buy People buy to:
- Avoid pain.
- Reduce risk or loss.
- Enhance their prestige or ego.
- Make money.
- Gain enjoyment, pleasure, or comfort.
- Buy for other people.
7. How to handle objections
- Transitions.
- Buying signals.
- How to close the sale.
When You Dive Into This Content, Here’s What You’ll Find:
Every workshop is a chance to spark new ideas and lasting change.
This pack equips you with the resources and guidance to make that happen, ensuring your sessions are practical, powerful, and unforgettable.
Inside, you’ll find …
#1 Instructor Manuals
Step-by-step instructor manual that shows you exactly how to deliver a workshop that works (empowering trainers, people managers, and entrepreneurs with step-by-step training course material).
#2 Editable Slide Decks
53 fully-prepared professional slides to instantly transform your workshops (because your time is valuable and you don’t need to waste it).
#3 Unlimited Workbooks
A 39-page done-for-you participant-friendly workbook (you can’t get it wrong!).
#4 Insider Teaching Guides
Get pro tips and proven strategies to make your sessions memorable and impactful (free guides + handouts that help you deliver workshops faster & easier).
#5 Interactive Exercises & Games
Maintain high energy levels with activities that boost participation and help learning stick (this is what enables customers to scale quickly).
#6 Curated Reading Lists
Provide learners with a clear path for continued growth by selecting carefully chosen resources (pro-level suggestions).
#7 Ice Breakers That Work
World-class ice breakers for professionals who want to build meaningful connections with participants fast (free with every workshop pack).
#8 Course Tests & Evaluation Tools
Track progress with ready-to-use assessments (clarifying what matters most).
#9 Action Plan Templates
Help learners apply what they’ve learned with ready-made templates for long-term success (the secret to making action their new default setting).
And, As Bonuses (value $588), You’ll:
- Get access to a template collection of 14 done-for-you tips, games, icebreakers and more that you can plug into every single area of your training courses. Need a practical training game? Get to know you icebreakers? Training tips for almost any training experience? We’ve got you (Value $99).
- Unlock to 16 ready-to-use trainer forms: Template contracts, budgets, assessments & more to help you organize your entire training administration (Value $99).
- Access 16 coaching & mentoring forms on-demand, that you can plug into your direct or indirect coaching and mentoring initiatives: includes agreements, record sheets & more (Value $195).
- Unlock the resilient team workshop pack that has never been available anywhere else — an exclusive 4-session program for your life, your business, and your sessions (Value $195).
Trusted By World-Class Brands.
When we started out we heard this on repeat: “I can’t afford it right now.”
Our clients soon flipped that mindset and discovered the truth: Not investing was the real expense.
Here’s what changed everything for them …
“Oak continually attends to the needs of various businesses and stands behind every product with personal service.” Rey Carr, Peer Resources.
“Oak offers a wide assortment of training modules that you can download and customize as needed.” Tom Heck, President, International Association of Teamwork Facilitators.
“Your materials save coaches countless hours of program development time.” Sylva K. Leduc, MEd, MPEC Master Personal & Executive Coach, SAGE Leaders.
You’ll Walk Away With.
A workshop pack with all the features you know and love, plus the ability to be in control, stay prepared, and run courses better & faster.
