Who Can Use These Workshop Packs?

The workshop packs are designed for trainers, people managers, entrepreneurs, or business owners who want a consistent way to facilitate workshops without needing to create training content from scratch. If you're satisfied with your current training workshops and workload, this opportunity may not be a fit for you.

Can I Run Workshops With Zero Experience?

Absolutely - in fact, trainers, people managers, and business owners who've never run business and leadership development workshops before often get the best results because they want to follow a 100% done-for-you workshop format. Our workshop packs were initially designed for beginners with no prior experience in the field. We provide you with everything you need to facilitate our workshop packs, showing you exactly what to cover, what to focus on, and which workshop content to use. There's no business speak, no complicated contracts - just straightforward workshop packs that anyone can both follow and facilitate.

Are There Budget-Friendly Options?

Yes - that's precisely why we created ways to save you time, money, and effort. The workshop packs start at $10 each when you take advantage of our special offer. Unlike other training course material providers that assume you have thousands to "play around with”, our approach is specifically designed for individuals and businesses with fixed budgets. We've seen endless trainers and business owners start with minimal investment and scale to offering multiple workshop packs - without costing a fortune.

Can I Edit The Packs?

Yes! Everything is created in Microsoft Office, allowing you to easily edit, rebrand, and deliver the workshop packs as needed.

How Quick Is The Setup?

The initial basic setup takes about 5 minutes to download the training content and add your logo. After that, any workshop management requires adding company-specific details to ensure results meet the needs of your audience. We've specifically designed our workshop packs with an understanding that you may already have a lot to do. Our customers typically spend very little time maintaining workshop packs, giving you back precious time to do what you love.

Why Choose Oak Over Other Providers?

Most workshop pack providers offer non-customizable training course materials that overlook the needs of their target customer base. Our workshop packs are designed exclusively for customers , based on real data from 30 years of business experience. While others focus on shiny websites and promises, we've worked out exactly what our client base wants from editable workshop packs. We've created a streamlined, proven set of 52 workshop packs focused on what actually works in workshop settings today, backed by over 30 years of experience.

How Long (Time Wise) Does Each Workshop Typically Take?

Each workshop pack contains enough training course material to deliver an 8-hour workshop. All timings are, of course, dependent on the experience levels of your audience and how you choose to run each workshop. To illustrate, some customers prefer to run shorter sessions. At the same time, others combine titles to offer longer development programs.

What Results Should I Expect?

Most customers see time savings instantly from downloading the training content and launching their workshops. What's exciting is watching what happens when these workshop packs are run inside organizations. While we can't always guarantee specific timelines and results (every workshop situation is different), thousands of customers and teams have already achieved excellent results.

Can I Use These Packs Under My Own Brand?

Absolutely! All workshop packs can be delivered under your brand.

Are These Digital Or Physical Products?

This is a digital download . You can print and edit it as your own.

Customer Relationship Management Skills: Training Materials for Trainers

$195.00 - Todays Price

Rigid off-the-shelf training on CRM Skills doesn’t reflect your reality.

With editable content, you can tailor examples and activities to match real work (includes clear instructions and training content to make this workshop on CRM Skills fit perfectly for your industry & your audience).

Here’s What You Get Inside:

Participant workbooks (keeps learners engaged).
Editable PowerPoint slides (drop in your logo and go).
Step-by-step instructor guide (look confident and prepared).
Icebreakers, exercises, and action plans (lock in learning).

Order Once. Instant Access. Use Forever.

Here are a few success stories from users of this training course material:

SKU: CRMA Categories: Leadership Skills, Workshop Packs Brand: Oak Innovation

Description

Stop Building CRM Workshops From Scratch.

Most trainers and managers think creating a CRM workshop means weeks of designing slides, writing exercises, and testing content.

That approach = slow, stressful, and risky.

But when you own the training on CRM skills, you own the results.

Unlike the fixed delivery and unmovable content seen on Udemy or Coursera, our customizable courses let you tailor every detail, from branding to content, without extra costs.

With this ready-made CRM Workshop Pack, you get a proven content that’s instantly available, fully customizable, and built to deliver results.

Instead of struggling with prep, you’ll walk in prepared, confident, and focused on what matters: guiding your participants and creating real transformation.

Why This Matters To You.

Flexible training for a fast-changing world.

Update content whenever you need, without extra fees or waiting around.

If you’re responsible for training, you know that:

Teams need clear, practical CRM skills they can apply right away.
Workshops must feel engaging—not like another generic lecture.
You don’t have weeks to design and test slides, exercises, and manuals.

This pack solves those challenges so you can focus on facilitating, not preparing.

What’s Inside The CRM Skills Workshop Pack.

Why borrow someone else’s voice? Deliver training that sounds like it came from inside your organization.

A full 83-slide presentation you can adapt to your brand and audience.
A 58-page workbook for participants to apply ideas in real time.
A detailed facilitator guide so you never feel unprepared.
Interactive games, icebreakers, and exercises to keep energy high.
Fully editable materials so you can customize without starting over.

What Participants Will Walk Away With.

Relevance drives results. Editable content lets you align training directly with your goals.

Your participants won’t just learn about CRM — they’ll see how it applies to their daily work.

By the end of the session, they’ll be able to:

Understand CRM beyond the software — as both a process and a mindset.
Introduce CRM systems smoothly, so adoption feels natural, not forced.
Recognize different customer types and respond in ways that build loyalty.
Deliver standout service at every touchpoint, not just the obvious ones.
Link CRM to business success, understanding the cost of getting it wrong.
Adopt continuous improvement practices, using quality standards to raise the bar.

Who This Is For.

Adapt once, reuse forever. Our courseware is yours to reshape and deliver however you need.

Internal Trainers, L&D Professionals & Consultants – Deliver professional workshops without the hassle of creating content from scratch.
People Managers, Team Leads & Coaches – Equip your teams with the skills to make smarter, faster decisions.
HR Professionals & Learning Strategists – Close skills gaps and prepare employees for the future of work.
Training Entrepreneurs – Expand your offerings with ready-to-deliver, customizable materials.

Instead of scrambling to prepare, you’ll feel confident walking into the room with a proven, structured curriculum.

Instead of wondering if your content hits the mark, you’ll know your participants are building the skills to strengthen customer relationships—and in turn, drive measurable business results.

For just $195, gain lifetime access to the CRM Skills Workshop Pack. This one-time payment provides you with all the materials needed to facilitate impactful CRM training sessions.

Yes! Give Me Instant Access

Trusted By Leading Brands.

No subscriptions, no restrictions. Just training resources you can make your own.

Get instant access to Oak Innovation’s CRM Skills Workshop Pack and start delivering world-class CRM workshops today.

Topics Covered.

Here’s what is covered in this CRM skills training course:

1. Introduction to CRM (customer relationship management)

Basic principles and applications of CRM.
How CRM systems can be introduced within organizations.
How CRM is both a product and a process.
The most effective ways to deliver CRM systems.

2. What is customer service?

Why we need customers.
What customers want.
The concept of integration.

3. What is the impact of CRM on the organization

What are the competencies required for an effective CRM process.

4. Customer perspectives

Perspectives on selling within CRM environments.
How CRM practice fits within companies.

5. Understanding a customer-focused solution

How to manage customers and CRM systems.
Quality management skills.
Standards and continuous improvement.
The relationship between the QCT link and CRM as a business process.
The impact of CRM failure on companies.

Learning Objectives.

Your participants will:

Understand the importance of customer relationships.
Understand the components of CRM.
Explore the factors that can cause customer relationships to fail.
Understand how employees can affect CRM.
Examine how to develop a customer-centred approach.
Understand various types of customers.
Explore potential impacts on business.

Here’s Everything Inside:

We know leading a workshop can feel like a lot — preparing materials, engaging your group, and making sure the learning actually sticks.

This workshop pack is a fail-proof resource that provides you with all the training course material and advice you need to deliver a workshop that’s powerful, practical, and easy to conduct. You get …

#1 Instructor Manuals
Step-by-step instructor manual that shows you exactly how to deliver a workshop that works (empowering trainers, people managers, and entrepreneurs with step-by-step training course material).

#2 Editable Slide Decks
83 fully-prepared professional slides to instantly transform your workshops (because your time is valuable and you don’t need to waste it).

#3 Unlimited Workbooks
A 58-page done-for-you participant-friendly workbook (you can’t get it wrong!).

#4 Insider Teaching Guides
Get pro tips and proven strategies to make your sessions memorable and impactful (free guides + handouts that help you deliver workshops faster & easier).

#5 Interactive Exercises & Games
Maintain high energy levels with activities that boost participation and help learning stick (this is what enables customers to scale quickly).

#6 Curated Reading Lists
Provide learners with a clear path for continued growth by selecting carefully chosen resources (pro-level suggestions).

#7 Ice Breakers That Work
World-class ice breakers for professionals who want to build meaningful connections with participants fast (free with every workshop pack).

#8 Course Tests & Evaluation Tools
Track progress with ready-to-use assessments (clarifying what matters most).

#9 Action Plan Templates
Help learners apply what they’ve learned with ready-made templates for long-term success (the secret to making action their new default setting).

🎁 Exclusive Free Bonuses (value $588):

💵 16 Corporate Trainer Forms – contracts, budgets, assessments & more (Value $99)
💵 14 Insider Trainer Guides – tips, games, icebreakers & more (Value $99)
💵 The Resilient Team Workshop Pack – exclusive full 4-session program (Value $195)
💵 16 Coaching & Mentoring Forms – agreements, record sheet & more (Value $195)

In short, we make it easier for you to show up prepared, keep learners engaged, and know your training is making an impact.

Trusted By World-Class Brands.

Used by organizations like Apple, Cadbury, Citi, Disney, Microsoft, IBM, Harvard, HSBC, and more — Oak Innovation’s workshop packs deliver quality, relevance, and professional polish.

“You will receive a Word document, PDF, PowerPoint, and comprehensive participant manual; your satisfaction or money back will be guaranteed.” International Association Of Teamwork Facilitators

“For a once-off cost per training pack, you’ve saved coaches countless hours of program development time… your spirit of generosity is greatly appreciated.” Sylva K. Leduc, Executive Coach

Equip Your Teams Today.

Empower your team to build stronger, more effective customer relationships with Oak Innovation’s CRM Skills Workshop Pack.

Start your journey towards CRM excellence today!

Yes! Give Me Instant Access

Creating Training From Scratch Is Hard. We Make It Easy, Effective, And Stress-Free.

The ultimate system to grow your range of training courses and gain more freedom (because your time is valuable and you don’t like wasting it).

A single investment gives your whole team instant access to everything you need to deliver workshops that stick (no more wasting time and energy on time-consuimg development!).

#1 Unlimited Editable Workbooks: Skyrocket your courses by getting crystal-clear on what to deliever with ready-to-use and editable training course material that will provide your teams with flexible and practical skills. Each workbook is perfect for instructor-led courses or independent learning (borrow everything we've learned from designing training courses for over 30 years).

#2 Instructor Manual: Quickly download and launch high-converting training workshops by avoiding the most common creative time wasters (download our step-by-step guides that have been completely updated for 2025).

#3 Editable Slide Decks: Radically increase the type of training you can deliver with professional and ready-made engaging slides that save you hours of prep (especially if you have zero training or course design experience!).

#4 Expert Training Guides: Our secret solutions for getting the most out of every workshop (pro tips and strategies to make your sessions memorable and effective).

#5 Interactive Exercises & Games: Execute simple and effective expert advice and fun activities that helps learning to stick — without overwhelming you or burning you out (even if you don’t have a lot of experience!).

#6 Curated Reading Lists: No more dreading what further reading to recommend. Perfect if you’ve not got no time to create lists from zero (pro level suggestions).

#7 Ice Breakers That Work: Connect quickly with your audience with easy-to-deliver icebreakers (this is one of the best ways you can make your workshops blow-up).

#8 Course Tests & Evaluation Tools: Track real progress with ready-to-use assessments (and how to track everything successfully).

#9 Action Plan Templates: Help learners apply what they’ve learned with ready-made templates for long-term success (critical if you want to deliver these courses in a business!).

🎁 4 Bonuses (value $588): When you invest in any of our workshop packs we'll include 16 corporate trainer forms, 14 insider trainer guides, the resilient team workshop pack, and 16 coaching & mentoring forms (at no extra cost).