How To Create A Customer-Driven Organization

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You can use these instructional materials to deliver a training course about the Customer Driven Organization.

Instantly download:

  • A 90 Page Training Manual.
  • A 37 Customizable PowerPoint Slides.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 12 Practical Training Guides.
  • 2 Course Tests.
  • Activities/Exercises.
  • A Reading List.
  • A Course Advertorial.
  • An Action Plan.

Description


We get asked how we create content on how to create a customer-driven organization.

We respond that we listen to what customers want.

And that’s what underpins this content.

Just so we are clear, creating a course takes time.

Several studies show that it can take up to 43 hours to create one hour of content.

This is why people give up creating content.

But you are not alone.

We want to keep you focused on presenting a course on how to create a customer-driven organization.

Let’s explore what you’ll get.

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How To Create A Customer-Driven Organization

Customer-driven organization skills are simple and essential skills that can be developed through various training workshops, meetings, and activities. And these skills are beneficial to all categories of staff.

We’ve also learned that traditional customer-driven organization skills require much more than customer focus. That’s because they usually involve specific skills. To illustrate:

  • Customer focus.
  • Problem-solving skills.
  • Empathy.
  • Communication skills.
  • Conflict resolution.
  • Decision-making skills.
  • Active listening skills.

We’ve learned it’s also essential to stick to offering people helpful and practical advice. For example, if you are looking for training courses about a customer-driven organization, you’d expect to find training material about this area over and above general management ideas.

To achieve this goal, we’ve researched hundreds of sources and included our favourite research findings.

We also know critical data can play an important role and have collated the five intelligent reasons why customer-driven organization skills are essential in the workplace.

To illustrate, many answers emerge from recent research by the World Economic Forum that revealed staggering statistics:

  • Covid-19-related economic uncertainty and increasing digitization will cause 85 million jobs to be displaced worldwide. When we see a statistic like that, a part of us is challenged by the enormity of this figure., and we’re challenged to see how that will directly impact a company. It would be best if you began with the fact that this is a challenge. And, there needs to be a solution adopted to prepare you and your company.
  • 97 million new jobs to be created by 2025. Even if this is a projection, the challenge is to meet this need.
  • 94% of business leaders expect employees to pick up new skills on the job. And this is a sharp increase in expectations from 65% in 2018. I believe that this is probably the biggest indicator that exists on the objective to deliver more work-based solutions to meet the skills needs emerging to accommodate customer demands.

If you’re starting or beginning to expand your skills, you might be surprised to learn that a Gartner report identified that 70% of employees believe they don’t have the skills they need to succeed in their jobs.

If you’re unsure about the need for investment in learning and development, remember that Deloitte highlighted that only 38% of workers say they have opportunities for learning and development at their company.

Course Description

A customer-driven organization will:

  • Listen to its customers.
  • Integrate customers into its business and vice versa.
  • Provide focused customer solutions.
  • Have a culture that positively embraces the customer.

This content on how to create a customer-driven organization is provided so you can highlight the importance of the customer.  Explore the value of having excellent customer service. And you can use the instructional materials to share how to identify the obstacles to achieving maximum customer value.

Sounds good.

Target Audience

This course will target the needs of line staff, team members, managers, and human resource professionals.

Learning Objectives

At the end of this training course, your delegates will be able to:

  • Understand the vital importance of the customer.
  • See the value in having excellent customer service.
  • Identify the factors that prevent maximizing customer value.
  • Understand how to look at customer service levels.
  • Establish if a company is customer-driven.
  • Identify different customer types and how to interact with them.

Course Overview

These are the six key sections in this training course.

1. How to create a customer-driven organization

  • The main benefits of being a customer-driven organization.
  • The essential aspects of a customer-driven organization (e.g., loyalty and value-added service).
  • Mmarket information and profit.

2. The customer service environment

  • The main characteristics of excellent customer service.
  • The customer service environment.
  • Customer service as a process.
  • Why we need customers.
  • How to identify customers.
  • The Pareto Principle.

3. Poor customer-centric practices

  • A product-centric company focuses on selling the same products. And to as many customers as possible.
  • Whereas a customer-centric approach concentrates on selling more products. And to the same customers by providing a positive customer experience.

4. How to know your customers

  • Loyalty.
  • Switching costs.
  • Why customers leave.
  • Crises and commitments.

5. The customer service culture

  • The main influences on a customer service environment.
  • Standards, innovation, and excellent service.

6. Communication

  • Key communication practices, including active listening skills.
  • Customer styles.
  • How to introduce an effective complaint-handling system.

How To Create A Customer-Driven Organization

  • Prioritizes your time with instantly available content.
  • Automatically saves you time to focus on delivery.
  • Provides a single source of content for your training courses.
  • Removes the need to develop slide decks, manuals, guides, etc.
  • Eliminates the need to hunt for content on the internet.
  • Highlights training courses you may otherwise not have considered.
  • Offers a seamless jump from an identified need to course delivery.
  • Scales your delivery options with customizable content that can be rebranded.
  • Proven ROI from incredible prices.

What You Get:

  • A 90-Page Training Manual.
  • 37 Customizable PowerPoint Slides.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 12 Practical Training Guides.
  • 2 Course Tests.
  • Activities/Exercises.
  • A Reading List.
  • A Course Advertorial.
  • An Action Plan.

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11 reviews on
Nicole Harris
Nicole Harris
2021-10-06
I had the opportunity to thoroughly review the training content and I am extremely pleased with the structure, training material and learning objectives. The quality of the content is Excellent!
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Darryl Treadwell
Darryl Treadwell
2021-09-29
Oak Innovation's product are extremely well designed and contain additional information, reading materials, and resources that add great value to their already valuable products. The staff is helpful, knowledgeable, professional, engaging, and very responsive. These courses will provide a solid foundation for your training needs.
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Christy Crump
Christy Crump
2021-07-20
I purchased the full offering of training programs from Oak Innovation a few years ago. I still refer back to the trainings after all these years. Their trainings are professional, organized, and full of pertinent information.
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Richard Whelan
Richard Whelan
2021-07-11
The training materials are comprehensive, professional, to the point and great value. Together with handbooks are a great resource which saves so much time as a training provider. I have been using Oak for nearly 20 years. Thanks to the team at Oak Innovation
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Jeffrey Buller
Jeffrey Buller
2021-06-16
As someone who’s been involved in training for more than twenty years, I’ve never known a resource that’s as consistently valuable as Oak. I’m always amazed at their willingness to provide purchasers of their complete range of presentations regular updates and new training packages at no additional cost. That makes my purchase become more valuable all the time. And their speed in responding to questions is phenomenal. One of the sessions I often provide is a Training the Trainers workshop. In it, the very first resource I encourage people to purchase is the library of resources from Oak. These packages have made my job infinitely easier, and I recommend them to anyone who’s looking for the highest quality in training materials. Jeffrey L. Buller, Senior Partner at ATLAS Leadership Training
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GK Lim
GK Lim
2016-07-20
“During the early days of HRD Gateway, a 40,000-member international NGO dedicated to excellence in HRD/HRM, I got to know Des Fitzgerald (Oak Innovation) and his courseware. I become one of his early customers. I had clients in Asia who wanted training in certain areas. Instead of searching through the net for material, I logged onto his site, found what I wanted, bought his programs, and customized them to suit my clients requirements. The process saved me much time. Later, I bought the Oak full set of courses. Over the years, I saw Oak grow from a small operation to what it is today. That takes dedication and focus. Because they allowed me to download updates and new versions of the courseware, I found I did not have to go to another provider for my raw material." GK Lim President, HRD Gateway International
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Stephen Fraundorfer
Stephen Fraundorfer
2016-07-17
WOW!!! An extremely thorough program. Covered the subject from beginning to end.
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Rey Carr
Rey Carr
2016-07-16
Oak continually attends to the needs of various businesses and either creates or adjusts training modules on a variety of topics to be self-contained, practical and easy to use. And they stand behind every product with personal service."
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Tom Heck
Tom Heck
2016-07-16
I've developed an alliance with Oak -- a company that has developed a wide assortment of training "modules" that you can download right now. When you download a module you own it forever and have permission to edit it, customize it (logos, etc.) and deliver the module as many times as you like. You receive a Word document, PDF, PowerPoint and comprehensive participant manual and your satisfaction is guaranteed or your money back. The modules are designed for trainers, coaches and consultants looking to increase the range of products and services they can offer their clients. Oak content is also ideal for managers and employees looking to extend their knowledge of organizational, management and employee titles. Tom Heck, President, International Association of Teamwork Facilitators
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John Paul
John Paul
2016-07-16
“It is excellent - covers all of the important aspects and explains the topics in a very easy to understand format. The entire training is nice looking, professionally prepared and very participant friendly. You do an outstanding job of creating training modules that are practical and easily adapted to most training sessions." John Paul, Partner Association Works
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