Complaint Handling Skills




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These effective compliant handling training course materials are suitable for anyone that works in an complaint handling role or related areas.

And, these training materials will help develop the customer relationship skills of your participants and ensure you deliver a successful complaint handling training course.

Oak Innovation’s training course materials are designed for corporate trainers looking to save time when creating material. And, for people managers that want course content to train their staff.

How it works

With access to our exclusive 29-page step-by-step facilitator manual, 75 page participant manual and 85 ready-to-deliver slides, you’ll get everything you need instantly. Expert guides are also available with your download to provide extra support.

These training materials are 100% customizable. So, you can personalize the course by adding your own logos.

“Your most unhappy customers are your greatest source of learning.” - Bill Gates Click To Tweet

Learning objectives

Upon completion of this course in complaint handling skills, your participants will be able to:

– Understand the value of handling complaints within the organization.
– Implement an effective complaint handling approach.
– Manage and measure an effective complaint handling process.
– Support an effective complaint handling process in action.


“Oak’s educational modules offer a solid framework to structure business education courses. The modules we reviewed provided a clear vision, a coherent structure, and the major points that need to be developed in a management education course. We recommend these modules to instructors looking for a jump start in preparing their future educational offerings and to students wishing to get a good overview of critical business concepts.”

Dr. Lee Schlenker
EDSF 2000 Laureate for Technology in Education,
Sponsored Chair of Electronic Commerce,
Grenoble Graduate School of Business

“I have been using a number of Oak materials for quite some time. I found the content great with comprehensive details

This is a well-structured series relevant to today’s HR professional. Information is well organized and easy to understand. Having the information available online speeds up cycle time and increases flexibility. Overall a welcome addition to any HR managers toolkit.”

Bernard Cronin
Director of Human Resources

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