Complaint Handling





Oak Innovation’s training course materials on complaint handling are designed for corporate trainers looking to save time when creating course material. And, for people managers that want course content to train their staff.

What’s Included

Instantly download the following customizable training materials:

tick29 Page Facilitator Manual.

tickPrint-Ready Course Advertorial.

tick14 Free Expert Training Guides.

tickPrint-Ready Course Overview.

tick7 Case Scenarios.

tick85 Powerpoint Slides.

tick75 Page Participant Manual.

tickCourse Exercises.

tick21 Training Icebreakers.

tick21 Training Games.

tick2 Course Tests.

tickFurther Reading.

tickCourse Evaluation.

tickAction Plan.

tick2 Bonus Participant Handouts.

Thanks to our exclusive 29 page step-by-step facilitator manual, 75 page participant manual and 85 ready-to-deliver slides, you’ll get everything you need instantly. Expert guides also available with your download to provide extra support.

These training materials are 100% customizable. So you can personalize the delivery experience by adding your own logos. And, add to the training course materials by including company specific content. So each delivery of the course is just how you want it to be.

Learning Objectives

Upon completion of these training course materials on complaint handling, your participants will be able to:

  • Understand the value of handling complaints within the organization.
  • Implement an effective complaint handling approach.
  • Manage and measure an effective complaint handling process.
  • Support an effective complaint handling process in action.