Description

Target audience

These complaint handling training course materials have been designed to help your participants to handle complaints within their organization(s).

Simply download and use these effective complaint handling training course materials to deliver your own training courses.

Course objectives

Upon completion of this course your participants will be able to:

– Understand the value of handling complaints within the organization.
– Implement an effective complaint handling approach.
– Manage and measure an effective complaint handling process.
– Support an effective complaint handling process in action.

Customer stories

“Oak’s educational modules offer a solid framework to structure business education courses. The modules we reviewed provided a clear vision, a coherent structure, and the major points that need to be developed in a management education course. We recommend these modules to instructors looking for a jump start in preparing their future educational offerings and to students wishing to get a good overview of critical business concepts.”

Dr. Lee Schlenker
EDSF 2000 Laureate for Technology in Education,
Sponsored Chair of Electronic Commerce,
Grenoble Graduate School of Business

“I have been using a number of Oak materials for quite some time. I found the content great with comprehensive details

This is a well-structured series relevant to today’s HR professional. Information is well organized and easy to understand. Having the information available online speeds up cycle time and increases flexibility. Overall a welcome addition to any HR managers toolkit.”

Bernard Cronin
Director of Human Resources
Apple

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