How to deliver your own effective complaint handling training courses
Do you want to deliver your own complaint handling training course? Are you not sure what content to include? Or maybe you’ve just want to save time and not create all the training content from scratch. Not to worry, we have you covered.
These complaint handling training course materials have been designed to help your participants to handle complaints within their organization.
Simply download and use this effective complaint handling training course material to deliver your own training courses.
Upon completion of this course your participants will be able to:
– Understand the value of handling complaints within the organization.
– Implement an effective complaint handling approach.
– Manage and measure an effective complaint handling process.
– Support an effective complaint handling process in action.
What you will receive
On completion of your order, you will instantly receive the following:
– 29 page facilitator manual
– 75 page participant manual
– 85 powerpoint slides
– Practical exercises
– Further reading
– Course evaluation form and action plan
We will also send you the following expert guides for use within your training courses:
– How to use icebreakers
– How to use training games
– How to improve listening skills
– How to improve questioning skills
– How to select materials and methods
– How to increase participation
– How to deal with difﬁcult people
– How to evaluate training courses
Frequently asked questions
What is a complaint?
A complaint will arise for either or both of two main reasons:
What are the benefits of handling complaints effectively?
What are the costs of handling complaints badly?
What are the main components of an effective complaint handling process within an organization?
What are the important elements that must be considered when designing your documentation?
How to apply the RADARS criteria to an effective complaint handling process?
By applying the RADARS Criteria to the solution, the chances are that it will be successful:
How do you measure a complaint handling process?
Key performance indicators may include:
Can I edit the content and add my own company logo?
Yes. You can now add your own logo's and customize the course content freely using Microsoft Word and Powerpoint. You can also deliver the course materials where, when and as often as needed.
Grab All of Our Training Course Materials for $15.00 each!
Perfect for corporate trainers and business managers. Instantly available and fully customizable. Order & Save $4800+ right now !!!
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“Oak’s educational modules offer a solid framework to structure business education courses. The modules we reviewed provided a clear vision, a coherent structure, and the major points that need to be developed in a management education course. We recommend these modules to instructors looking for a jump start in preparing their future educational offerings and to students wishing to get a good overview of critical business concepts.”
Dr. Lee Schlenker
EDSF 2000 Laureate for Technology in Education,
Sponsored Chair of Electronic Commerce,
Grenoble Graduate School of Business
“I have been using a number of Oak materials for quite some time. I found the content great with comprehensive details
This is a well-structured series relevant to today’s HR professional. Information is well organized and easy to understand. Having the information available online speeds up cycle time and increases flexibility. Overall a welcome addition to any HR managers toolkit.”
Director of Human Resources