Complaint Management Skills

$80.00

Grow your training courses on complaint management skills with simple, instantly available training course material while editable features help trainers and enterprises promote versatile courses.

  • Get instant access.
  • 100% editable content.
  • All-in-one solution.
  • Endless integrations.
  • Rebrand as your own.
  • Save time and effort.
  • Buy once, own forever.


Editable Training Course Material For Every Course On Managing Complaints.

Download complete training course material that extend your complaint andling courses — from slide decks to workbooks, and so much more. Or build your own single-day courses to meet your learner’s unique needs.
 
You can deliver this training course material to help individuals to view complaints as opportunities in order to help improve a business.

Whether you’re just starting out or you’ve been in business for years, you can extend your managing complaints courses with our training course material.

Suggested Use: For all complaint-handling courses. Download the training course material to your desktop. Easily rebrand by adding your logo, then edit any content to deliver any company-specific content.
 
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Topics Covered.

1. Introduction

  • An effective complaint handling process.

2. The six key components of an effective complaint management process

  • The importance of a contact point.
  • An investigation methodology.
  • The need for documentation.
  • Improving communication.
  • Resolution.
  • Implementation of learning/improvements.

3. The benefits of handling complaints within an organization

  • How to build customer ambassadors.
  • How to increase customer loyalty.
  • Maintaining a customer base.
  • How to use customer complaints to increase profitability.

4. Five clear trends will emerge when complaints are handled poorly

  • Customers leave due to dissatisfaction.
  • Competitors use the failure against you.
  • Loss of revenue/profit.
  • The potential demotivation of personnel involved in the process.
  • Loss of an opportunity to learn and improve.

5. A practical approach to complaint management

  • The practical steps involved an effective complaint handling process.

6. Conclusion

  • How to manage and measure an effective complaint management process.

 

Learning Objectives.

Your participants will:

  • Understand the value of handling complaints within the organization.
  • Understand and use a practical complaint-handling approach.
  • Explore how to manage and measure an effective complaint-handling process.
  • Examine an effective complaint-handling process.

 

What You Get:

  • Course Workbook (66 pages)
  • Instructor Manual
  • Slide Deck (85 slides)
  • Training Games
  • Icebreakers
  • Training Guides
  • Customizable Course Tests
  • Hands-On Activities and Exercises
  • Reading Lists
  • Marketing Materials
  • Action Plans
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