Complaint Handling

Black Friday Sale Price
Expires Nov 22, 2019 11:59 pm

$119.95 $107.96


– Detailed 29-page step-by-step facilitator manual
– Fully customizable 75-page participant manual
– 85 ready-to-deliver slides
– Icebreakers, training games & practical exercises
– Further reading, course evaluation and action plan
– Expert training guides
– Permission to add your own logos
– Use where, when and as often as required
– Instantly available


Target audience

Want to deliver your own complaint training course but are not sure what content should be included? Or maybe you’ve just want to save time and not create all the training content from scratch. Not to worry, we have you covered.

This complaint handling training course material has been designed to help your participants to handle complaints within their organization.

Simply download and use this effective complaint handling training course material to deliver your own training courses.

Course objectives

Upon completion of this course your participants will be able to:

– Understand the value of handling complaints within the organization.
– Implement an effective complaint handling approach.
– Manage and measure an effective complaint handling process.
– Support an effective complaint handling process in action.

Customer stories

“Oak’s educational modules offer a solid framework to structure business education courses. The modules we reviewed provided a clear vision, a coherent structure, and the major points that need to be developed in a management education course. We recommend these modules to instructors looking for a jump start in preparing their future educational offerings and to students wishing to get a good overview of critical business concepts.”

Dr. Lee Schlenker
EDSF 2000 Laureate for Technology in Education,
Sponsored Chair of Electronic Commerce,
Grenoble Graduate School of Business

“I have been using a number of Oak materials for quite some time. I found the content great with comprehensive details

This is a well-structured series relevant to today’s HR professional. Information is well organized and easy to understand. Having the information available online speeds up cycle time and increases flexibility. Overall a welcome addition to any HR managers toolkit.”

Bernard Cronin
Director of Human Resources

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