Description

Oak Innovation’s training course materials on complaint handling are designed for corporate trainers looking to save time when creating course material. And, for people managers that want course content to train their staff.

What’s Included

Instantly download the following customizable training materials:

29 Page Facilitator Manual.

Print-Ready Course Advertorial.

14 Free Expert Training Guides.

Print-Ready Course Overview.

7 Case Scenarios.

85 Powerpoint Slides.

75 Page Participant Manual.

Course Exercises.

21 Training Icebreakers.

21 Training Games.

2 Course Tests.

Further Reading.

Course Evaluation.

Action Plan.

2 Bonus Participant Handouts.

Thanks to our exclusive 29 page step-by-step facilitator manual, 75 page participant manual and 85 ready-to-deliver slides, you’ll get everything you need instantly. Expert guides also available with your download to provide extra support.

These training materials are 100% customizable. So you can personalize the delivery experience by adding your own logos. And, add to the the training course materials by including company specific content. So each delivery of the course is just how you want it to be.

Learning Objectives

Upon completion of these training course materials on complaint handling, your participants will be able to:

• Understand the value of handling complaints within the organization.
• Implement an effective complaint handling approach.
• Manage and measure an effective complaint handling process.
• Support an effective complaint handling process in action.