Inspire Trust And Credibility Immediately.

To set the record: when we first started providing training content for trainers there were many months when we felt like impostors.

We scoured forums, blogs, templates — piecing together bits of training content here and there.

Then we decided: enough.

Of Course You Want To Deliver Successful Courses On Customer Focus Skills.

At Oak Innovation, we understand what it means to need customer focus skills under pressure.

We’ve seen it countless times — leaders and team members who appear confident and in control on the outside, but who are stretched thin trying to manage teams, meet targets, satisfy customers, and stay motivated.

We’ve been there, too.

That’s why we developed our customer focus skills training materials.

Each part of the training course is built on practical experience, tested strategies, and a deep understanding of how customers need support.

Our workshops provide you with ready-to-use tools that build confidence, improve communication, and inspire lasting results across any organization.

Because Every Course Deserves To Be Delivered Well.

At Oak Innovation, we are aware that trainers, people managers, and entrepreneurs that are developing courses can fall into a trap of: “If I just keep producing content from scratch, my team will learn more.”

But that’s not the right way to think about things — it’s overload.

Our editable courses will put you back in the driver’s seat — with zero limits.

We also understand the pressures you also face as a trainer or team leader:

• You need high-quality materials immediately, without spending weeks creating them.
• You want participants to actually embrace a customer-focused mindset, not just sit through another training.
• You’re looking for tools that address real-world challenges, like handling complaints, understanding different customer types, and overcoming service anxiety.

Our workshop pack meets these needs with fully customizable resources, so you can deliver a session that’s professional, practical, and tailored to your organization’s culture.

Deliver A Customer Focus Workshop Instantly.

With everything included — slides, participant workbooks, activities, guides, and assessment tools — you can confidently lead sessions that:

• Encourage a service mindset in every participant.
• Equip your team to turn feedback into action.
• Provide practical strategies for handling complaints and creating loyalty.
• Build a customer-focused culture that sticks.

Whether you’re new to developing staff or a seasoned trainer, this all-in-one toolkit empowers you to develop skills that drive real results — stronger relationships, higher customer retention, and a service culture your business can be proud of.

What You Get.

From brand colors to real-world examples – everything in our courses can be tailored to your needs.

• Ready-to-go Workshop Materials: 90-slide deck, participant workbook, activities, assessment tools, and guides—all fully editable.
• Interactive, Engaging Learning: 17 icebreakers, 17 training games, scenario-based activities, and real-world examples.
• Proven, Practical Topics: Customer-focused culture, handling complaints, communication strategies, and turning feedback into action.
• Time-Saving, Impactful Design: Skip the stress of content creation and start delivering immediately.

 

Who This Is For.

Forget the stress of starting from scratch.

Our done-for-you training courses on customer focus skills give trainers, managers, and entrepreneurs more time, more impact, and more freedom.

This training pack is used by:

• Internal Trainers, L&D Professionals & Consultants – Deliver professional workshops without the hassle of creating content from scratch.
• People Managers, Team Leads & Coaches – Equip your teams with the skills to make smarter, faster decisions.
• HR Professionals & Learning Strategists – Close skills gaps and prepare employees for the future of work.
• Training Entrepreneurs – Expand your offerings with ready-to-deliver, customizable materials.

 
Start Building a Customer-Centric Team Today
 

Trusted By Leading Brands.

Why settle for rigid off-the-shelf learning? Create training that feels in-house, without starting from scratch.

Deliver a customer focus workshop that inspires action, builds loyalty, and transforms your business — starting today.

 

Topics Covered.

1. How to create customer focus

• The main benefits of being customer-focused.
• The essential aspects of customer focus (e.g., loyalty and value-added service) and the effects of poor customer focus.
• Market information and profit.

2. The customer service environment

• The main characteristics of excellent customer service.
• What is the customer service environment.
• Customer service as a process.
• Why we need customers.
• How to identify customers.
• The importance of the Pareto Principle.

3. Poor customer-centric practices

• Exploring how a product-centric company focuses on selling the same products. And, to as many customers as possible.
• Examining how a customer-centric approach concentrates on selling more products. And, to the same customers by providing a positive customer experience.

4. How to know your customers

• Customer Loyalty.
• Switching costs.
• Common reasons why customers leave.
• Crises and commitments.

5. Customer service culture

• What are the main influences on a customer service environment.
• Standards, innovation, and excellent service.

6. Maximizing communication

• Key communication practices, including active listening skills.
• Customer styles.
• How to introduce an effective complaint-handling system.

 

Learning Objectives.

Your participants will:

• Understand the vital importance of the customer.
• Explore the value of having excellent customer service.
• Examine the factors that prevent maximizing customer value.
• Understand how to look at customer service levels.
• Understand when a company is customer-driven.
• Explore different customer types and how to interact with them.

 

When You Dive Into This Content, Here’s What You’ll Find:

We know the pressure that comes with leading a workshop — preparing everything, keeping energy high, and making sure people walk away with real value.

That’s why we’ve created this workshop pack: a reliable toolkit filled with resources, strategies, and guidance that make delivering a great workshop effortless.

You’ll receive …

#1 Instructor Manuals
Step-by-step instructor manual that shows you exactly how to deliver a workshop that works (empowering trainers, people managers, and entrepreneurs with step-by-step training course material).

#2 Editable Slide Decks
90 fully-prepared professional slides to instantly transform your workshops (because your time is valuable and you don’t need to waste it).

#3 Unlimited Workbooks
A 83-page done-for-you participant-friendly workbook (you can’t get it wrong!).

#4 Insider Teaching Guides
Get pro tips and proven strategies to make your sessions memorable and impactful (free guides + handouts that help you deliver workshops faster & easier). 

#5 Interactive Exercises & Games
Maintain high energy levels with activities that boost participation and help learning stick (this is what enables customers to scale quickly).

#6 Curated Reading Lists
Provide learners with a clear path for continued growth by selecting carefully chosen resources (pro-level suggestions).

#7 Ice Breakers That Work
World-class ice breakers for professionals who want to build meaningful connections with participants fast (free with every workshop pack).

#8 Course Tests & Evaluation Tools
Track progress with ready-to-use assessments (clarifying what matters most).

#9 Action Plan Templates
Help learners apply what they’ve learned with ready-made templates for long-term success (the secret to making action their new default setting).
 

And, As Bonuses (value $588), You’ll:

• Get access to a template collection of 14 done-for-you tips, games, icebreakers and more that you can plug into every single area of your training courses. Need a practical training game? Get to know you icebreakers? Training tips for almost any training experience? We’ve got you (Value $99).
• Unlock to 16 ready-to-use trainer forms: Template contracts, budgets, assessments & more to help you organize your entire training administration (Value $99).
• Access 16 coaching & mentoring forms on-demand, that you can plug into your direct or indirect coaching and mentoring initiatives: includes agreements, record sheets & more (Value $195).
• Unlock the resilient team workshop pack that has never been available anywhere else — an exclusive 4-session program for your life, your business, and your sessions (Value $195).

 

Trusted By World-Class Brands

Time-strapped and stuck — this was where many of our clients began.

But the moment they swapped course creation from scratch for editable training material, everything changed.

Their businesses, and their freedom, opened up.

“Oak’s materials are excellent and allow for customization for everyone’s use.”
 Sylvia Stoyanova, Human Resource Manager, Carlsberg.

“I could not be more pleased with the products I purchased and the service that accompanied them.”
 Loretta Thirtyacre, Manager, Corporate Training and Development, COUNTRY Insurance and Financial Services.

 

You’ll Walk Away With.

A workshop pack with all the features you know and love, plus the ability to be in control, stay prepared, and run courses better & faster.

Download the Customer Focus Toolkit & Increase Loyalty