In today’s difficult economy, you already know that customer-driven organization skills are the set of skills necessary to place customer needs at the centre of the business strategy.
But, do you know it’s becoming increasingly difficult to find practical ways for people to develop these skills quickly within the workplace?
Why Are Customer-Driven Organization Skills Essential?
Customer-driven organization skills are simple and essential skills that can be developed through a variety of training workshops, meetings, and activities.
So, customer focus is important.
I’ve also learned that traditional customer-driven organization skills require a lot more than customer focus. That’s because they usually involve specific skills. To illustrate:
- Customer focus.
- Problem-solving skills.
- Empathy.
- Communication skills.
- Conflict resolution.
- Decision-making skills.
- Active listening skills.
I’ve learned it’s also important to stick to offering people helpful and practical advice. For example, if you are looking for training courses about a customer-driven organization, you’d expect to find training course material about this area over and above general management ideas.
To achieve this goal for you, we’ve researched hundreds of sources and included our favourite research findings.
We also know key data can play an important role and have collated the five smart reasons why customer-driven organization skills are essential in the workplace.
To illustrate, many answers emerge from recent research by the World Economic Forum that revealed staggering statistics:
- Covid-19-related economic uncertainty and increasing digitization will cause 85 million jobs to be displaced across the world. When we see a statistic like that, a part of us are challenged by the enormity of this figure., and we’re challenged to see how that will directly impact a company. You must begin with the fact that this is a challenge. And, there needs to be a solution adopted to prepare you and your company.
- 97 million new jobs to be created by 2025. Even if this is a projection, the challenge is to meet this need.
- 94% of business leaders expect employees to pick up new skills on the job. And, this is a sharp increase in expectations from 65% in 2018. I believe that this is probably the biggest indicator that exists on the objective to deliver more work-based solutions to meet the skills needs emerging to accommodate customer demands.
If you’re just getting started, or just beginning to expand your skills, you might be surprised to learn that a Gartner report identified that 70% of employees believe they don’t have the skills they need to succeed in their jobs.
If you’re not quite sure about the need for investment in learning and development, remember that Deloitte highlighted that only 38% of workers say they have opportunities for learning and development at their company.
Benefits Available When You Build Customer-Driven Organization Skills In The Workplace
We continually update our training resources and knowledge base to make sure we’re helping you get the information that you need.
And, if you are a manager, supervisor, team lead, business trainer, or coach responsible for managing and supporting a team of people, you will know that the most practical information improves the overall skills of those you are supporting.
So when adding elements to our research I’ve learned that the development of customer-driven organization skills can be very beneficial in the workplace.
To illustrate:
- Fostering customer-driven skills enable people to appreciate the importance of customers in the workplace.
- People will possess an increased capacity to cope with various types of change. And respond more positively to adversity and challenges in their roles.
- People will develop a greater sense of control of working with customers, improved self-esteem, and purpose contributing to positive mental health and wellbeing.
- Building a workforce with strong customer-driven skills also promotes heightened job satisfaction, increased productivity, improved workplace performance and greater organizational commitment.
- The organization will also benefit from greater team cohesiveness, lower conflict levels, reduced absenteeism, and improved organizational culture.
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