Telesales Skills

$195.00 - Full Workshop Packs

Hereโ€™s What You Get Inside:

  • Self-study workbooks (keeps learners engaged).
  • Editable PowerPoint slides (drop in your logo and go).
  • Step-by-step instructor guide (look confident and prepared).
  • Icebreakers, exercises, evaluations, action plans (lock in learning).

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Transform Your Team Into Telesales Champions โ€” Fast.

Struggling with call reluctance?

Missed opportunities?

Conversations that go nowhere?

It’s time to change that.

Introducing the Telesales Mastery Workshop Pack โ€” your all-in-one solution to train your team with confidence, speed, and impact.
 

What This Workshop Pack Does for You.

Instead of starting from scratch or spending hours putting materials together, youโ€™ll receive ready-to-use, editable resources trusted by professional trainers. These materials are designed to help you:

  • Build Confidence, Fast: Give your team practical techniques they can use on their very next call.
  • Engage Participants Easily: Interactive activities and real-world examples keep energy high and skills growing.
  • Guide Every Step of the Call: From building rapport to handling objections, your team learns a proven, step-by-step telesales process that really works.
  • Avoid Common Pitfalls: Spot and eliminate the mistakes that quietly sabotage sales success.

 

Why Trainers And Managers Love This Pack.

  • Saves You Time: Slide decks, workbooks, activities, and step-by-step guides โ€” all done for you.
  • Proven Content: Built around what actually works in real-world telesales, not theory.
  • Flexible Delivery: Run workshops in-person or virtually, with teams of any size.
  • Instant Results: Watch your team sharpen communication, build trust, and win more customers right away.

 

Who This Is For.

  • Internal Trainers, L&D Professionals & Consultants – Deliver professional workshops without the hassle of creating content from scratch.
  • People Managers, Team Leads & Coaches – Equip your teams with the skills to make smarter, faster decisions.
  • HR Professionals & Learning Strategists – Close skills gaps and prepare employees for the future of work.
  • Training Entrepreneurs – Expand your offerings with ready-to-deliver, customizable materials.

 
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Trusted By Leading Brands.

Donโ€™t leave your teamโ€™s sales success to chance. Give them the tools, strategies, and confidence to excel in every call.

 

 
 

Learning Objectives.

Your participants will:

  • Explore the main obstacles to effective telesales.
  • Understand the process behind successful telesales skills.
  • Understand a range of techniques.
  • Examine techniques available to build an effective process.
  • Understand the benefits of an effective telesales process.

 
 

Topics Covered.

1. Telesales training

  • What is telesales?
  • The advantages of selling over the phone.
  • The role of the telephone in generating sales.

2. The seven deadly sins of telesales

  • The impact of a lack of management commitment.
  • What happens when telesales are only given minimum attention?
  • The impact of insufficient marketing support.
  • Unrealistic expectations.
  • The costs of staffing mistakes.
  • Insufficient investment.
  • The impact of inadequate measurement and analysis.

3. The selling equation

  • Telesales as a process.
  • Fundamental telephone techniques like managing the call, voice, and attitude.

4. Aspects that create the wrong impressionโ€จ
Conditions that set the wrong impression:

  • The call was not answered at all.
  • The customer left on hold.
  • There is no identification of the agent or the organization.
  • While transferring, the customer gets cut off.
  • No interest in the customer.
  • Agent not listening.
  • No confidence was generated.
  • The agent is rude or condescending.

5. The stages of a sales call

  • Opening.
  • Presentation.
  • Closing.
  • Departure.

6. Why do people buyโ€จPeople buy to:

  • Avoid pain.
  • Reduce risk or loss.
  • Enhance their prestige or ego.
  • Make money.
  • Gain enjoyment, pleasure, or comfort.
  • Buy for other people.

7. How to handle objections

  • Transitions.
  • Buying signals.
  • How to close the sale.

 

Hereโ€™s Everything Inside:

We know leading a workshop can feel like a lot โ€” preparing materials, engaging your group, and making sure the learning actually sticks.

Thatโ€™s why weโ€™ve designed resources that take the pressure off you and help your participants get the most out of every session.

#1 Instructor Manuals
Step in with confidence using detailed manuals that guide you through every session with ease (empowering trainers, people managers, and entrepreneurs with step-by-step training course material).

#2 Editable Slide Decks
Save hours with 53 fully-prepared, professional slides designed to keep your sessions engaging (because your time is valuable and you donโ€™t like wasting it).

#3 Unlimited Workbooksโ€จShare as many 39-page, participant-friendly workbooks as you want โ€” ready to use and easy to distribute (changes that redefine your workshops, and often your focus).

#4 Insider Teaching Guides
Get pro tips and proven strategies to make your sessions memorable and impactful (free guides + handouts that redefine what’s possible using what you already need to know).ย 

#5 Interactive Exercises & Games
Keep energy high with activities that boost participation and help learning stick (this is what helps our customers scale fast).

#6 Curated Reading Lists
Give learners a clear path for continued growth with carefully selected resources.

#7 Ice Breakers That Work
Start strong and build connection fast with tried-and-true ice breakers.

#8 Course Tests & Evaluation Tools
Track real progress with ready-to-use assessments and tools for continuous improvement.

#9 Action Plan Templates
Help learners apply what theyโ€™ve learned with ready-made templates for long-term success.

In short, we make it easier for you to show up prepared, keep learners engaged, and know your training is making an impact.
 

Trusted By World-Class Brands.

Donโ€™t leave your teamโ€™s sales success to chance. Give them the tools, strategies, and confidence to excel in every call.

Oak Innovationโ€™s workshop packs are used by organizations like Apple, Cadbury, Citi, Disney, Microsoft, IBM, Harvard, HSBC, and more.

โ€œYou will receive a Word document, PDF, PowerPoint, and comprehensive participant manual; your satisfaction or money back will be guaranteed.โ€ International Association Of Teamwork Facilitators

โ€œFor a once-off cost per training pack, youโ€™ve saved coaches countless hours of program development timeโ€ฆ your spirit of generosity is greatly appreciated.โ€ Sylva K. Leduc, Executive Coach

 

Equip Your Teams Today.

Donโ€™t miss out on this opportunity to transform your telesales performance.

Download the Telesales Skills Workshop Pack today and start delivering impactful training sessions that drive real business results.
 
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