Put Best Selling Editable Workshop Packs At The Core Of Your Telesales Training Workshops. Here’s How.

The workshop pack on telesales skills has higher performance levels than other providers at a lower price point and with an editable workshop materials.

Mastering telesales is no longer a luxury — it’s an essential skill for driving fast, measurable sales success.

Our Telesales Skills Workshop Pack delivers practical, proven strategies that equip your team to engage prospects confidently, overcome objections, and close deals from the very first call.

Transform Your Team’s Telesales Performance.

Designed with ready-to-use, editable materials, this pack saves you time while empowering sales managers, trainers, and consultants to deliver interactive, real-world training that builds trust, sharpens communication, and transforms everyday calls into impactful business wins.

Give your team the tools they need to bypass common pitfalls and boost revenue with a smart, step-by-step telesales process that really works.

This workshop pack focuses the important elements of an effective telesales process.

Why Choose To Deliver This Telesales Workshop Pack?

• Boost Sales Fast Equip your participants with practical techniques to close more deals and drive revenue—starting from their very next call.
• Ready-To-Use Workshop Materials: Save hours of prep time with a professionally designed slide deck, detailed workbook, engaging activities, and step-by-step training guides. Everything you need to facilitate a seamless, interactive workshop session is included.
• Proven, Real-World Content: Cover every critical aspect of telesales — from overcoming common obstacles and avoiding costly mistakes to mastering the stages of a sales call and confidently handling objections.
• Immediate Engagement: Interactive exercises and real-world scenarios ensure participants stay engaged, practice new skills, and build lasting confidence.
• Flexible & Scalable: Perfect for in-house trainers, facilitators, consultants, or HR professionals—deliver to teams of any size, in-person or virtually.

Key Benefits For Your Team.

• Identify And Overcome Barriers: Learn to spot and solve the main obstacles that hold back telesales success.
• Master The Telesales Process: Discover a step-by-step approach to structuring calls that build trust and win business.
• Enhance Communication: Develop essential telephone techniques—voice, attitude, and active listening—that make every call count.
• Win More Customers: Understand the psychology of why people buy and learn to turn objections into opportunities.
• Avoid Costly Errors: Recognize and eliminate the “seven deadly sins” of telesales that can damage your brand and lose sales.

Who This Is For.

• Internal Trainers, L&D Professionals & Consultants wanting to deliver high-impact sessions with zero content build.
• People Managers, Team Leads & Coaches aiming to upskill teams quickly and effectively.
• HR Professionals & Learning Strategists tasked with closing skills gaps and boosting workplace readiness.
• Training Entrepreneurs looking for turnkey, customizable packages to deliver workshops themselves or resell.

Why It Works.

• Designed For Real-World Learning: Grounded in practical, scenario-based activities to ensure transfer of learning.
• Flexibly Delivered: Whether you’re running a one-day intensive or a multi-week development series, adapt it to your format.
• Scalability With Cost-Efficiency: The “order once, use forever” model reduces workshop preparation costs long-term.
• Built On Oak Innovation’s Legacy: Over 30 years of L&D experience inform every page.

 
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Trusted By Leading Brands.

Don’t leave your team’s sales success to chance. Give them the tools, strategies, and confidence to excel in every call.

Learning Objectives.

Your participants will:

• Explore the main obstacles to effective telesales.
• Understand the process behind successful telesales skills.
• Understand a range of techniques.
• Examine techniques available to build an effective process.
• Understand the benefits of an effective telesales process.

Topics Covered.

1. Telesales training

• What is telesales?
• The advantages of selling over the phone.
• The role of the telephone in generating sales.

2. The seven deadly sins of telesales

• The impact of a lack of management commitment.
• What happens when telesales are only given minimum attention?
• The impact of insufficient marketing support.
• Unrealistic expectations.
• The costs of staffing mistakes.
• Insufficient investment.
• The impact of inadequate measurement and analysis.

3. The selling equation

• Telesales as a process.
• Fundamental telephone techniques like managing the call, voice, and attitude.

4. Aspects that create the wrong impression

Conditions that set the wrong impression:

• The call was not answered at all.
• The customer left on hold.
• There is no identification of the agent or the organization.
• While transferring, the customer gets cut off.
• No interest in the customer.
• Agent not listening.
• No confidence was generated.
• The agent is rude or condescending.

5. The stages of a sales call

• Opening.
• Presentation.
• Closing.
• Departure.

6. Why do people buy
People buy to:

• Avoid pain.
• Reduce risk or loss.
• Enhance their prestige or ego.
• Make money.
• Gain enjoyment, pleasure, or comfort.
• Buy for other people.

7. How to handle objections

• Transitions.
• Buying signals.
• How to close the sale.

What You Get:

• Instructor Manual [UPDATED]
• Slide Deck (53 slides)
• Workbook (39 pages)
• Activities And Exercises
• Training Guides
• Reading Lists
• Assessment Tools
• Ready-to-Use Marketing Materials
• Action Plans

Trusted By World-Class Brands.

Don’t leave your team’s sales success to chance. Give them the tools, strategies, and confidence to excel in every call.

Oak Innovation’s workshop packs are used by organizations like Apple, Cadbury, Citi, Disney, Microsoft, IBM, Harvard, HSBC, and more.

“You will receive a Word document, PDF, PowerPoint, and comprehensive participant manual; your satisfaction or money back will be guaranteed.” International Association Of Teamwork Facilitators

“For a once-off cost per training pack, you’ve saved coaches countless hours of program development time… your spirit of generosity is greatly appreciated.” Sylva K. Leduc, Executive Coach

Equip Your Teams Today.

Don’t miss out on this opportunity to transform your telesales performance.

Download the Telesales Skills Workshop Pack today and start delivering impactful training sessions that drive real business results.
 
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