Interpersonal Skills


Interpersonal skills are the skills we all use to interact and communicate with other people. They are often referred to as social skills, people skills, and soft skills.

Examples of interpersonal skills include:

  • Active listening
  • Teamwork
  • Motivation
  • Responsibility
  • Leadership
  • Handling Conflict
  • Flexibility
  • Patience

To present a course on interpersonal skills, you will get:

  • 90 Customizable PowerPoint Slides.
  • A 67 Page Instructor Manual.
  • A 47 Page Training Manual.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 12 Practical Training Guides.
  • 2 Course Tests.
  • Course Activities/Exercises.
  • A Practical Reading List.
  • A Customizable Course Advertorial.
  • An Action Plan.


How To Present An Interpersonal Skills Course

This Interpersonal Skills Course is an easy and fun course used in various training workshops, meetings, and activities. It is suited for groups of 12-15 people but can be applied to larger groups by forming smaller groups. It only needs about a day to present the content.

It is easy to present this course. Download the content you’ll need (slide deck, manual and guides). And then follow the course outline.

The content can be rebranded and customized by adding a logo.

This Interpersonal Skills course begins by discussing the obstacles to interpersonal skills. It then details skills and techniques. The course also explores the benefits of interpersonal skills.

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Who Should Attend

This course will target the needs of line staff, team members, managers, and human resource professionals.

Learning Objectives

At the end of this course, your participants will be able to:

  • Identify the main obstacles to interpersonal skills.
  • Understand the nature of interpersonal skills.
  • Understand a range of techniques.
  • Build an effective interpersonal process.
  • Explain the benefits of excellent interpersonal skills.

Course Outline

There are four key sections in this course.

1. Interpersonal skills

  • Key concepts about interpersonal skills.
  • Explore context and working together.
  • Discuss the impact of interpersonal dynamics.
  • Differentiate between technical and emotional competency skills.

2. Push styles of interpersonal skills

  • Examine interpersonal skills.
  • Bring attention to features of interpersonal skills like context and how to work together.
  • Three pull styles of interpersonal behavior. For example, questioning skills, listening skills, and the ability to find common ground.

4. Emotional intelligence

  • Highlight emotional intelligence.

Interpersonal Skills Course Overview

  • 90 Customizable PowerPoint Slides.
  • A 67 Page Instructor Manual.
  • A 47-Page Participant Manual.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 12 Practical Training Guides.
  • 2 Course Tests.
  • Activities/Exercises.
  • A Reading List.
  • A Course Advertorial.
  • An Action Plan.

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Why We Created This Interpersonal Skills Course

Strong interpersonal skills substantially improve efficiency.

At their simplest, interpersonal skills are a collection of essential personal development skills needed in the workplace.

Keeping this simple: interpersonal skills are the ability to communicate or interact well with other people.

Perhaps the most crucial aspect to first consider is that there are different types of interpersonal skills.

At Oak Innovation, we believe that there are 11 key examples of interpersonal skills within the workplace.

  1. Problem-solving and decision-making.
  2. Communication skills (verbal and non-verbal skills).
  3. Relationship building.
  4. Listening skills.
  5. Emotional intelligence.
  6. Motivation.
  7. Team-working.
  8. Negotiation, persuasion and influencing skills.
  9. Conflict resolution and mediation.
  10. Dependability.
  11. Leadership.

As a general rule, my advice to people seeking to develop their interpersonal skills is to start focusing on the following:

  • Cultivating a positive outlook.
  • Practicing emotional regulation.
  • Developing relationships.
  • Being assertive in what you do.
  • Developing your active listening skills.
  • Asking for feedback.
  • Being empathic to others.
  • Acknowledging and respecting the expertize of others.
  • Being interested in others.

After studying hundreds of pieces of research, we’ve found two key reasons why we believe there needs to be an investment in developing interpersonal skills in the workplace. To illustrate:

  • Clear Company research reveals that 74% of employees say that a lack of professional development prevents them from reaching their full potential.
  • And Sprout Social found that 29% of organizations with clear learning and development plans still had left many employees feeling undervalued and underdeveloped.

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