These training course materials will help develop the interpersonal skills of course participants and ensure that you deliver a successful interpersonal skills training course.
This course is designed to be delivered to managers, team leaders, supervisors and front line staff.
How it works
Use this content to teach participants to be more aware of their communication style. And, to improve their communications skills (e.g., persuasion, assertiveness and questioning skills).
These course materials consist of a 67-page facilitator manual. Plus, a 47 page participant manual that has been created in Microsoft Word for easy customization. And, it also contains all exercises, tests and further reading required.
We also include 70 Powerpoint Slides. Together, these materials provide trainers and managers with all the content needed to successfully deliver this course.
Also included are 14 Expert Training Guides. These will help you deliver this course in interpersonal skills.
Upon completion of this course in interpersonal skills, your audience will be able to:
– Identify the main obstacles to interpersonal skills.
– Understand the nature of interpersonal skills.
– Understand a range of techniques.
– Build an effective interpersonal process.
– Explain the benefits of excellent interpersonal skills.
The following topics are covered within the slides, manuals and support materials provided to deliver this course in interpersonal skills.
Interpersonal skills – The course begins by exploring the aspects of context and working together. And, how that can impact on interpersonal dynamics. Use the course material to examine technical versus emotional competence. This section ends by looking at the “asset view” on behavior.
Push styles – Use the content to train your audience about the three push styles of interpersonal behavior – aggression, persuasion and assertiveness.
Pull styles – Use this material to focus on the three push styles of interpersonal behavior – questioning skills and being able to find common ground.
Emotional intelligence – This course ends by examining concepts like “Mind-Set” and “Self-Talk”.
“I have been using a number of Oak materials for quite some time. I found the content great with comprehensive details.
This is a well structured series relevant to today’s HR professional. Information is well organized and easy to understand. Having the information available online speeds up cycle time and increases flexibility. Overall a welcome addition to any HR managers toolkit.”
Director of Human Resources
“When you have an urgent need to prepare training the best thing to do is order from Oak.
We thank them for the great materials that they have prepared. A little permitted company-specific customization by us was enough to present a virtually perfect training session in our company. After this test we ordered another 10 modules – easily and conveniently. In addition, I received an incredibly good service with a personal touch to the client-specific requirements.”
Human Resource Manager