How does Oak Innovation help you succeed?

Oak Innovation offers more than just workshop content to facilitate in your workshops - we offer everything you need to create a practical, memorable workshop experience.

What makes Oak Innovation a world leader?

With over 30 years in the industry, we possess the experience, workshop materials, and learning and development expertize to empower corporate trainers, people managers, consultants, and entrepreneurs to deliver practical workshops.

Why use these training packs?

Because it’s a fast, instant way to get everything you need to facilitate workshops that you — and your audience — will love.

Can I edit these training packs?

Yes! Everything is created in Microsoft Office, allowing you to easily edit, rebrand, and deliver the workshop packs as needed.

Can I deliver these training packs as my own?

Absolutely! All workshop packs can be delivered under your brand.

Is this a physical product?

This is a digital download. You can print and edit it as your own.

Fast, Cost-Effective Customer Focus Training That Works For Your Team.

We know how challenging it can be to deliver effective customer service training—finding the time, creating materials, and keeping content relevant all take effort. That’s why our Customer Focus Skills Course Pack is designed to help you launch professional, engaging workshops quickly—without the stress or extra costs.

With ready-to-use, editable content, you can equip your team to think and act with the customer at the heart of every interaction—building a culture where service excellence isn’t just an expectation, but a habit.

Why This Course Pack Understands Your Needs.

We understand the pressures you face as a trainer or team leader:

You need high-quality materials immediately, without spending weeks creating them.
You want participants to actually embrace a customer-focused mindset, not just sit through another training.
You’re looking for tools that address real-world challenges, like handling complaints, understanding different customer types, and overcoming service anxiety.

Our workshop pack meets these needs with fully customizable resources, so you can deliver a session that’s professional, practical, and tailored to your organization’s culture.

Deliver A Customer Focus Workshop Instantly.

With everything included — slides, participant workbooks, activities, guides, and assessment tools — you can confidently lead sessions that:

Encourage a service mindset in every participant.
Equip your team to turn feedback into action.
Provide practical strategies for handling complaints and creating loyalty.
Build a customer-focused culture that sticks.

Whether you’re new to facilitation or a seasoned trainer, this all-in-one toolkit empowers you to develop skills that drive real results—stronger relationships, higher customer retention, and a service culture your business can be proud of.

What You Get.

Ready-to-go Workshop Materials: 90-slide deck, participant workbook, activities, assessment tools, and guides—all fully editable.
Interactive, Engaging Learning: 17 icebreakers, 17 training games, scenario-based activities, and real-world examples.
Proven, Practical Topics: Customer-focused culture, handling complaints, communication strategies, and turning feedback into action.
Time-Saving, Impactful Design: Skip the stress of content creation and start delivering immediately.

Who This Is For.

Internal Trainers, L&D Professionals & Consultants
You need workshops that make an impact — but don’t have days to spend building content. This pack gives you everything to deliver professional, polished sessions right away.

People Managers, Team Leads & Coaches
You want your teams to think smarter, solve problems faster, and collaborate better. These ready-to-use materials help you upskill people without adding more to your plate.

HR Professionals & Learning Strategists
You’re under pressure to close skills gaps and prepare employees for the future of work. This training provides a proven, scalable way to build problem-solving capabilities across your organization.

Training Entrepreneurs
You’re looking for turnkey solutions you can deliver directly — or customize as part of your business. This pack saves you time while expanding your offering.

Why It Works.

Built For Real-World Learning
Participants don’t just sit and listen — they apply tools to practical, scenario-based activities that stick.

Adaptable To Any Format
Whether you’re running a one-day intensive, a series of short online sessions, or blending both, the materials flex to fit your delivery style.

Scalable And Cost-Effective
Pay once, use forever. The pack cuts down preparation time and reduces workshop costs long-term.

Backed By Experience
Developed with over 30 years of L&D expertise, every page is designed to work in real learning environments — not just on paper.

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Trusted By Leading Brands.

Deliver a customer focus workshop that inspires action, builds loyalty, and transforms your business — starting today.

Topics Covered.

1. How to create customer focus

The main benefits of being customer-focused.
The essential aspects of customer focus (e.g., loyalty and value-added service) and the effects of poor customer focus.
Market information and profit.

2. The customer service environment

The main characteristics of excellent customer service.
What is the customer service environment.
Customer service as a process.
Why we need customers.
How to identify customers.
The importance of the Pareto Principle.

3. Poor customer-centric practices

Exploring how a product-centric company focuses on selling the same products. And, to as many customers as possible.
Examining how a customer-centric approach concentrates on selling more products. And, to the same customers by providing a positive customer experience.

4. How to know your customers

Customer Loyalty.
Switching costs.
Common reasons why customers leave.
Crises and commitments.

5. Customer service culture

What are the main influences on a customer service environment.
Standards, innovation, and excellent service.

6. Maximizing communication

Key communication practices, including active listening skills.
Customer styles.
How to introduce an effective complaint-handling system.

Learning Objectives.

Your participants will:

Understand the vital importance of the customer.
Explore the value of having excellent customer service.
Examine the factors that prevent maximizing customer value.
Understand how to look at customer service levels.
Understand when a company is customer-driven.
Explore different customer types and how to interact with them.

What You Get:

Instructor Manual [UPDATED]
Slide Deck (90 slides)
Course Workbook (83 pages)
Activities And Exercises
Training Guides
Reading Lists
Assessment Tools
Ready-to-Use Marketing Materials
Action Plans

Trusted By World-Class Brands

Join leading brands like Apple and Cadbury in fostering a customer-centric culture with Oak Innovation’s proven training solutions.

“You will receive a Word document, PDF, PowerPoint, and comprehensive participant manual; your satisfaction or money back will be guaranteed.” International Association Of Teamwork Facilitators

“For a once-off cost per training pack, you’ve saved coaches countless hours of program development time… your spirit of generosity is greatly appreciated.” Sylva K. Leduc, Executive Coach