Quality Management Skills

Oak Innovation


SKU: QMS Category:


How to get training material on quality management skills

Managing quality is like trying to find the holy grail.

Many desire it, but most don’t know what it is when they find it.

For lots of companies, quality management equates to achieving success.

And, with so many looking to achieve success, it’s no wonder that many want pre-written and customizable training material to provide a course on quality management skills.

Let’s dig into what you’ll receive. And, together we can explore some of the ways you can deliver this content

Kill the jargon and use practical examples

Creating course material sounds easy? Not exactly.

Cut through the jargon and use the material to guide your audience on what quality is. Then you can expand the skills of your audience by exploring various principles and the role of quality control.

Let’s explore how you can deliver these materials.

Target audience

The Quality Management Systems Skills training program targets line-staff, general managers, and senior executives who seek a more profound awareness of quality systems. The program explores Quality Management Systems Skills from both an employee and a managerial perspective.

Course objectives

Your participants will learn to:

– Understand the importance of quality management

– Identify the components of a quality management system

– Describe why quality management systems fail

– Understand ways employees can affect quality

– Identify the role of the quality management system

What you get

You will instantly receive the following training course materials:

  • 43-page participant manual
  • 67 powerpoint slides
  • Practical exercises
  • Further reading
  • Course evaluation form
  • Action plan

Bonus free training materials available

You will also receive the following free training guides:

  • Training icebreakers
  • How to select training materials
  • Training games
  • How to increase participation
  • Learn to improve your questioning skills
  • How to improve your listening skills
  • Learn how to deal with difficult people
  • How to evaluate training courses

Course overview

The organization and quality management skills – Once you start to deliver this course, it’s essential to nurture your audience and keep them engaged. We suggest that you use the content to examine what is quality. It is vital to explore the definitions of quality and the various myths about quality. Do note that many different types of definitions exist – what is essential is that your audience appreciates the value of quality initiatives.

A critical part of the content is to examine the relationship between quality and common sense. It is essential to share your own experiences at this stage as it will also help to foster learning. For the best results, you should recognize your audience’s journey as well.

The more you relate to this, the easier it will be to keep them engaged. With that approach in mind, you should use the content to examine the link between competition and quality. The content in this section also explores various QMS processes.

Where does quality begin – You’ve probably heard statements like “quality begins with you” or “quality begins with me.” Although these statements are catchy, and some would say they are click-bait, but they do raise the need to establish where quality begins. While this is a logical step forward, you should use the content provided to explore design quality. And, to also discuss the link between design and knowledge.

Your audience may need a little coaxing, but once they’ve recognized the link, things will be more natural. Long story short, it means that sometimes you need to take your time going through the content provided.

Then, focus on the rationale for and components of the design. And, use the content to examine an example of a quality policy and various basic quality questions.

People and quality – Next, use the material to explore a quality policy statement,  the concept of ownership of a quality management system (QMS), and then outline discuss documents, specifications, Standard Operating Procedures (SOP’s), and records.

This content covers the main aspects; however, you may want to add a company or industry-specific examples. If you’re going to do this, you’ll be adding to the experience for your audience.

While the rate of learning can differ across your audience, it’s essential to share your own experiences of projects. This will encourage more engagement from your audience.

Good examples create a positive atmosphere. Here’s another aspect – when you include your experiences and thoughts, you can also form a better bond with both your audience and content. The point is, you’re sharing reflections to maximize learning opportunities for your audience.

Definition of quality assurance – End the course with some simple ways of focusing on control, tools, and problem-solving techniques. And, examine the aims of a QMS and QMS checklists.

Remember, it’s vital never to lose sight of the course objectives below. The secret to achieving those objectives is following the content provided.

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Read how real people are leading the way with our training material.

“Exactly what I need as an independent training consultant. It now allows me to do so much more with my clients.”

Dick Whelan
Managing Director
Almir Consulting

“I’ve developed an alliance with Oak — a company that has developed a wide assortment of training “modules” that you can download right now. When you download a module, you own it forever and have permission to edit it, customize it (logos, etc.), and deliver the module as many times as you like. You receive a Word document, PDF, PowerPoint, and comprehensive participant manual, and your satisfaction is guaranteed or your money back. The modules help trainers, coaches, and consultants looking to increase the range of products and services they can offer their clients. Oak content is also ideal for managers and employees looking to extend their knowledge of organizational, management, and employee titles.”

Tom Heck, President,
International Association of Teamwork Facilitators

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