Finally, Telesales Training That Truly Supports You and Your Team.

We know how tough telesales can be. It’s not easy watching your team struggle with call reluctance, missed opportunities, or conversations that don’t lead anywhere.

You want them to feel confident, to build real connections with customers, and to bring in results — but finding the time and tools to train them properly can feel overwhelming.

That’s exactly why we created the Telesales Mastery Work Pack — a complete, trainer-friendly resource designed to take the stress out of workshop preparation and give you everything you need to help your team succeed.
 

What This Workshop Pack Does for You.

Instead of starting from scratch or spending hours putting materials together, you’ll receive ready-to-use, editable resources trusted by professional trainers. These materials are designed to help you:

• Build Confidence, Fast: Give your team practical techniques they can use on their very next call.
• Engage Participants Easily: Interactive activities and real-world examples keep energy high and skills growing.
• Guide Every Step of the Call: From building rapport to handling objections, your team learns a proven, step-by-step telesales process that really works.
• Avoid Common Pitfalls: Spot and eliminate the mistakes that quietly sabotage sales success.

 

Why Trainers And Managers Love This Pack.

• Saves You Time: Slide decks, workbooks, activities, and step-by-step guides — all done for you.
• Proven Content: Built around what actually works in real-world telesales, not theory.
• Flexible Delivery: Run workshops in-person or virtually, with teams of any size.
• Instant Results: Watch your team sharpen communication, build trust, and win more customers right away.

 

Who This Is For.

Internal Trainers, L&D Professionals & Consultants
You need workshops that make an impact — but don’t have days to spend building content. This pack gives you everything to deliver professional, polished sessions right away.

People Managers, Team Leads & Coaches
You want your teams to think smarter, solve problems faster, and collaborate better. These ready-to-use materials help you upskill people without adding more to your plate.

HR Professionals & Learning Strategists
You’re under pressure to close skills gaps and prepare employees for the future of work. This training provides a proven, scalable way to build problem-solving capabilities across your organization.

Training Entrepreneurs
You’re looking for turnkey solutions you can deliver directly — or customize as part of your business. This pack saves you time while expanding your offering.

Why It Works.

Built For Real-World Learning
Participants don’t just sit and listen — they apply tools to practical, scenario-based activities that stick.

Adaptable To Any Format
Whether you’re running a one-day intensive, a series of short online sessions, or blending both, the materials flex to fit your delivery style.

Scalable And Cost-Effective
Pay once, use forever. The pack cuts down preparation time and reduces workshop costs long-term.

Backed By Experience
Developed with over 30 years of L&D expertise, every page is designed to work in real learning environments — not just on paper.

Your people want to succeed on the phone — they just need the right support.

With the Telesales Mastery Work Pack, you’ll equip them with the skills, confidence, and strategies to turn everyday calls into real business wins.
 
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Trusted By Leading Brands.

Don’t leave your team’s sales success to chance. Give them the tools, strategies, and confidence to excel in every call.

 

 
 

Learning Objectives.

Your participants will:

• Explore the main obstacles to effective telesales.
• Understand the process behind successful telesales skills.
• Understand a range of techniques.
• Examine techniques available to build an effective process.
• Understand the benefits of an effective telesales process.

 
 

Topics Covered.

1. Telesales training

• What is telesales?
• The advantages of selling over the phone.
• The role of the telephone in generating sales.

2. The seven deadly sins of telesales

• The impact of a lack of management commitment.
• What happens when telesales are only given minimum attention?
• The impact of insufficient marketing support.
• Unrealistic expectations.
• The costs of staffing mistakes.
• Insufficient investment.
• The impact of inadequate measurement and analysis.

3. The selling equation

• Telesales as a process.
• Fundamental telephone techniques like managing the call, voice, and attitude.

4. Aspects that create the wrong impression

Conditions that set the wrong impression:

• The call was not answered at all.
• The customer left on hold.
• There is no identification of the agent or the organization.
• While transferring, the customer gets cut off.
• No interest in the customer.
• Agent not listening.
• No confidence was generated.
• The agent is rude or condescending.

5. The stages of a sales call

• Opening.
• Presentation.
• Closing.
• Departure.

6. Why do people buy
People buy to:

• Avoid pain.
• Reduce risk or loss.
• Enhance their prestige or ego.
• Make money.
• Gain enjoyment, pleasure, or comfort.
• Buy for other people.

7. How to handle objections

• Transitions.
• Buying signals.
• How to close the sale.

 

Here’s Everything Inside:

We know leading a workshop can feel like a lot — preparing materials, engaging your group, and making sure the learning actually sticks.

That’s why we’ve designed resources that take the pressure off you and help your participants get the most out of every session.

#1 Instructor Manuals
Step in with confidence using detailed manuals that guide you through every session with ease.

#2 Editable Slide Decks
Save hours with 53 fully-prepared, professional slides designed to keep your sessions engaging.

#3 Unlimited Workbooks
Share as many 39-page, participant-friendly workbooks as you want — ready to use and easy to distribute.

#4 Insider Teaching Guides
Get pro tips and proven strategies to make your sessions memorable and impactful.

#5 Interactive Exercises & Games
Keep energy high with activities that boost participation and help learning stick.

#6 Curated Reading Lists
Give learners a clear path for continued growth with carefully selected resources.

#7 Ice Breakers That Work
Start strong and build connection fast with tried-and-true ice breakers.

#8 Course Tests & Evaluation Tools
Track real progress with ready-to-use assessments and tools for continuous improvement.

#9 Action Plan Templates
Help learners apply what they’ve learned with ready-made templates for long-term success.

In short, we make it easier for you to show up prepared, keep learners engaged, and know your training is making an impact.
 

Trusted By World-Class Brands.

Don’t leave your team’s sales success to chance. Give them the tools, strategies, and confidence to excel in every call.

Oak Innovation’s workshop packs are used by organizations like Apple, Cadbury, Citi, Disney, Microsoft, IBM, Harvard, HSBC, and more.

“You will receive a Word document, PDF, PowerPoint, and comprehensive participant manual; your satisfaction or money back will be guaranteed.” International Association Of Teamwork Facilitators

“For a once-off cost per training pack, you’ve saved coaches countless hours of program development time… your spirit of generosity is greatly appreciated.” Sylva K. Leduc, Executive Coach

 

Equip Your Teams Today.

Don’t miss out on this opportunity to transform your telesales performance.

Download the Telesales Skills Workshop Pack today and start delivering impactful training sessions that drive real business results.
 
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