What is customer relationship management?

Personal Development

By Kay Fitzgerald
Last Updated January 02, 2021

To keep things simple, let's break this down into the three main elements of crm. 

This is the person or organization who use the product or service that you provide.


What Is A

A relationship happens when we work together towards shared goals in an open and trusting manner delivering mutual benefit.


What Is A

This involves effectively maximizing the organization and utilization of resources to achieve a set target. 


What Is

As a result, customer relationship management is the mechanism of increasing profitability by providing a better service to the customer.



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