Problem-Solving: The five why's
By Kay Fitzgerald
Last Updated November 22, 2020
Excellent problem-solving skills start with understanding how people solve problems.
Imagine only asking five questions and being in a position to solve most problems.
How To Use The
Ask "why the problem occurred?"
Get an answer
Then ask "why it is so?"
Do this 5 times
By the third "Why" a solution will start to emerge
The First Why
Why did the machine break down?
"Because the operator left the machine alone"
the Second "Why"
did the operator leave the machine alone?
"Because it caught fire"
The Third "Why"
did it catch fire?
"Because of a faulty generator"
the Fourth "Why"
was there a faulty generator?
"Because our maintenance procedures were not applied"
The fifth "why"
our maintenance procedures were not applied?
Because our maintenance procedures were not known by the servicing department
the root cause was the lack of knowledge of MAINTENANCE PROCEDURES BY THE SERVICING DEPARTMENT
and, not just the machine broke down or operator error
It might sound obvious but it's important to practice this new problem-solving Approach.
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