In our experience, you can apply these seven simple principles:
1. Keep it simple
2. Use metaphors and analogies
3. Listen
Maximize
Impact
Apply these simple principles:
4. Use multiple forums to spread the word
5. Lead by example
Maximize
Impact
Apply these simple principles:
6. Repeat as often as necessary
7. Address any inconsistencies
Maximize
Impact
These simple principles will help because they will help you bring clarity to the situation.
Clarity will help people move through the following stages of involvement:
- Awareness
- Understanding
- Support
- Involvement
- Committment
Clear Communication
We want to also bring your attention to some common communication mistakes that you should avoid.
Take particular notice of these positions that will impede communication:
"They don't need to know yet, it will only upset them"
Common Mistakes
Another common phrase that will impact on communication.
"They know about it already, we announced it"
Common Mistakes
Many companies make this simple mistake:
"The supervisors know, they can pass it on"
Common Mistakes
And, perhaps one of the most dangerous positions is:
"We don't have the fine details yet, so we should hold off until everything is perfect before we share anything"
Common Mistakes
When you focus on these principles you will find it easier to communicate change initiatives.
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