benefits of effectively handling complaints

Personal Development

By Kay Fitzgerald
Last Updated November 25, 2020

Turn what was once hard to hear feedback into fantastic opportunities 

Handling a complaint badly can lead to:

- Customers leaving due to dissatifaction
- Customers using failure against you

Handled Complaints

Poorly

Handling a complaint badly can lead to:

- Loss of revenue/profit
- Demotivation of staff
- Loss of opportunity to improve

Handled Complaints

Poorly

We need to able to identify complaints and be in a position to rectify all complaints.

To Basics

Back

Complaints come from people.

People are our customers.

Customers are why we are in business.

To Basics - Why?

Back

Make it easy for your customers to complain and your customers will make it easy for you to improve.

Handling Complaints

Benefits Of

- Build customer advocates

- Use new information to improve performance

- Increase customer loyalty

Handling Complaints

Benefits Of

- Maintenance of customer base

- Increase profitability

Handling Complaints

Benefits Of

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