benefits of effectively handling complaints
Personal Development
By Kay Fitzgerald
Last Updated November 25, 2020
Turn what was once hard to hear feedback into fantastic opportunities
Handling a complaint badly can lead to:
- Customers leaving due to dissatifaction
- Customers using failure against you
Handled Complaints
Poorly
Handling a complaint badly can lead to:
- Loss of revenue/profit
- Demotivation of staff
- Loss of opportunity to improve
Handled Complaints
Poorly
We need to able to identify complaints and be in a position to rectify all complaints.
To Basics
Back
Complaints come from people.
People are our customers.
Customers are why we are in business.
To Basics - Why?
Back
Make it easy for your customers to complain and your customers will make it easy for you to improve.
Handling Complaints
Benefits Of
- Build customer advocates
- Use new information to improve performance
- Increase customer loyalty
Handling Complaints
Benefits Of
- Maintenance of customer base
- Increase profitability
Handling Complaints
Benefits Of
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