Web Stories

We’re excited to be now offering Web Stories.

These stories are web-based versions of some of the amazing training courses that we offer. This visual format will let you explore our content at your own pace and also share everything easily.

To explore any of the stories simply tap through it, or swipe from one piece of content to the next.

Here are a few of our newer web stories:

Benefits Of Effectively Handling Complaints

How To Handle Customer Perceptions And Expectations

How To Use A RADARS Solution With Customer Complaints

What Is Customer Relationship Management?

Is CRM A Product Or A Process?

How To Measure Customer Value

Why You Need To Know Your Customers

Benefits Of The Customer-Driven Organization

Core Job Characteristics 

5 Alternative Work Schedules 

Problem Solving Techniques – The Five Why’s 

How To Influence Others 

7 Types Of Interviewing Questions 

Three Types Of Change 

The Main Advantages Of Job Design 

Are You Ready For 360 Degree Feedback 

5 New Ways That Quality Audits Have Changed 

The 7 Responsibilities Of A Lead Auditor 

Four Dimensions Of Change 

What Is Employee Absenteeism?

Five Stages Of A Corrective Action Program

How To Measure Employee Absenteeism

Types And Causes Of Employee Absenteeism

Do You Have An Absenteeism Problem?

The Auditor From Hell 

Successful Benchmarking Projects 

Why Benchmark Performance? 

How To Create A Vision Of Change 

Why Do Change Projects Fail?

Mistakes To Avoid When Leading A Change Project

Hope To Cope With Change

How To Communicate Change

Characteristics Of Read Change Leaders

Introducing A Three-Step Facilitation Process 

7 Types Of Power Within Companies 

What Are SMART Objectives? 

The Components Of A Competency 

The Benefits Of Competency Development 

Competency And Succession Planning 

Barriers To Competency Development 

The Seven Laws Of Learning  

3 Reasons Why We Need Coaching And Mentoring  

5 Amazing Types Of Mentoring

The Benefits Of Coaching And Mentoring

6 Ways To Start Coaching  

3 Effective Coaching Skills  

2 Types Of Mentoring  

 

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