Get ready-made training course materials to deliver a training course on telesales skills.
Use these training course materials to instruct teams on essential telesales skills, telesales strategies, and telesales techniques to sell just about anything over the phone.
You can use these telesales training course materials to help course participants to master proven techniques such as crafting engaging scripts, managing diverse customer personalities, and utilizing vocal tone and language to foster positive customer experiences.
Learners will improve their understanding of effective telesales strategies to boost their confidence on calls and enhance overall sales results.
Course participants will also develop a better understanding of successful telesales skills, how they can use these telesales techniques as part of their role, and learn about the main obstacles to effective telesales.
Objectives.
Your participants will:
- Explore the main obstacles to effective telesales.
- Understand the process behind successful telesales skills.
- Understand a range of techniques.
- Examine techniques available to build an effective process.
- Understand the benefits of an effective telesales process.
Telesales Skills – Sample Materials.
We use generic backgrounds so that you can rebrand the training course materials as your own.
Topics Covered.
1. Telesales training
- What is telesales.
- The advantages of selling over the phone.
- The role of the telephone in generating sales.
2. The seven deadly sins of telesales
- The impact of a lack of management commitment.
- What happens when telesales is only given minimum attention.
- The impact of insufficient marketing support.
- Unrealistic expectations.
- The costs of staffing mistakes.
- Insufficient investment.
- The impact of inadequate measurement and analysis.
3. The selling equation
- Telesales as a process.
- Fundamental telephone techniques like managing the call, voice, and attitude.
4. Aspects that create the wrong impression
Conditions that set the wrong impression:
- The call was not answered at all.
- The customer left on hold.
- No identification of the agent or the organization.
- While transferring, the customer gets cut off.
- No interest in the customer.
- Agent not listening.
- No confidence was generated.
- The agent is rude or condescending.
5. The stages of a sales call
- Opening.
- Presentation.
- Closing.
- Departure.
6. Why do people buy
People buy to:
- Avoid pain.
- Reduce risk or loss.
- Enhance their prestige or ego.
- Make money.
- Gain enjoyment, pleasure, or comfort.
- Buy for other people.
7. How to handle objections
- Transitions.
- Buying signals.
- How to close the sale.
What’s In The Download.
Instant access to everything you need.
- Workbook.
- Slides.
- 17 Free Training Games.
- 17 Free Training Icebreakers.
- 15 Practical Training Guides.
- 2 Course Tests.
- Activities/Exercises.
- A Reading List.
- A Course Advertorial.
- An Action Plan.
