The Excellent Organization


This training can be used by trainers and business managers to run workshops on the excellent organization. The training material is 100% customizable and instantly available.

Your perfect solution to virtually any delivery opportunity: full-day corporate courses, one-to-one coaching sessions, team training workshops, ongoing professional development sessions, and so much more.

Why you will love this product:

  • Product: Instantly Available.
  • Customization: Fully Editable.
  • Branding: Rebrand As Your Own.
  • Audience: Suitable For All Employees.
  • Duration: Full Day.
  • Experience: No Experience Required.

The Excellent Organization

Understanding an excellent organization is crucial.

The concept of the excellent organization is not a new one. It was popularized in the landmark book from 1982 entitled In Search of Excellence by Tom Peters and Robert H. Waterman, Jr, and has been informed by research that identified eight basic principles of excellence. These are:

  • Bias for action.
  • Close to the customer.
  • Autonomy and entrepreneurship.
  • Productivity through people.
  • Hands-on and value-driven.
  • Stick to the knitting.
  • Simple form and lean staff.
  • Simultaneous loose, tight properties.

This training dives deep into this pivotal research. In particular, this training is a guide for people who may have heard about the excellent organization but haven’t used the principles. The training is also essential for individuals who do not know the benefits of applying this learning to make their company more successful.

Now, you can use the content provided to deliver your own training courses in this area.

Top Companies, Trust Oak Innovation

Course Description

At its simplest, excellence is the quality of being outstanding.

And, the main concepts associated with excellence are:

  • Results orientation.
  • Customer focus.
  • Leadership and constancy of purpose.
  • Management by processes & facts
  • People development and involvement.
  • Continuous learning, innovation & improvement.
  • Partnership development.
  • Public responsibility.

Awareness of an excellent organization is essential for organizational success, business improvements, and innovation.

This is Oak Innovation’s pre-written training on the excellent organization that provides you with the training manuals, slide decks, and expert guides needed to present and brand your own training courses.

Designed to be accessible for all categories of employees, learners will discover what defines an excellent organization. And, from the slide deck and learner manual, they will discover the components of excellence.

Through engaging training material, discussion, and exercises, learners will also learn about various excellence awards (e.g., Baldridge & EFQM Awards).

Learning Objectives

At the end of this training course, participants will be able to:

  • Understand what defines an excellent organization.
  • Describe the components of excellence.
  • Explain the forms of excellence awards available – Baldridge & EFQM Awards.
  • Understand the nature of excellence.

Course Overview

These are the 5 key sections of this training course.

1. Introduction
It is no exaggeration to say that an “excellent organization” is the foundation of a robust business. Companies with strong levels of excellence tend to be more successful, more flexible, and more ready to face challenges and opportunities. They communicate effectively with others, whether family, friends, colleagues, customers or clients. They also have better relationships at home and at work.

This training will:

  1. Explore what defines an excellent organization.
  2. Provide real value by looking at why we need excellence.
  3. Focus on roles and responsibilities.
  4. Discuss core values, concepts and highlight the importance of the involvement that everyone within an organization has in delivering excellence.
  5. Focus on quality versus excellence.
  6. Highlight potential obstacles to excellence.

2. The main criteria for excellence
This section explores two key excellence awards – EFQM Business Excellence Model and the Baldridge National Quality Program.

3. Excellence and strategic management
There is an increasing awareness of the link between strategic management initiatives and the pursuit of excellence within companies. Today’s managers and line staff need to not only perform their roles competently but need to have a broader focus on achieving excellence.

This course provides an introduction to this relationship and this section explores critical concepts like vision, metrics, and innovation.

4. Continuous improvement
Continuous improvement is an ongoing effort to improve products, services, or processes. And, the pursuit of continuous improvement deepens and strengthens relationships within organizations and sets a foundation for excellence.

Continuous improvement, also known as Kaizen, emerged from studies in Japan after the second world war and is closely linked to the development of lean methodologies. These methodologies focus on maximizing the activities that generate the most value for your customer while removing those that create waste.

The training explores the role of leadership and its role in implementing excellence.

5. Excellence and the customer
Providing insights on the role of customer-driven organization and excellence is central to this section of the course.

This training emphasizes the need to maximize customer relationship skills as a crucial driver for excellence and presents the link between customer culture and excellence.

Who Needs To Know About The Excellent Organization?

  • Senior management that wants to strengthen their relationships with staff.
  • Managers, supervisors, and team leaders need these skills to lead, manage and motivate their teams.
  • Administrative, support staff, and line staff that needs these skills to maximize their engagement and participation within the organization.
  • HR professionals need these skills to meet the needs of the departments that they support.
  • Project managers need these skills to create more engagement and collaboration with their teams.
  • Organizational development professionals need these skills to secure relationships and participation from all functions within the organization.
  • Consultants and independent contractors who are being asked to play a role in organizational initiatives.

What You Get

  • A 48 Page Participant Manual
  • 79 Customizable PowerPoint Slides
  • Training Games And Training Icebreakers
  • A Course Advertorial
  • Eight Pre-written Expert Training Guides
  • Customizable Exercises And Tests
  • Further Reading Lists

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The Excellent Organization
The Excellent Organization