Creating A Customer-Centric Mindset

$80.00

Oak Innovation’s Customer Focus Skills Workshop Pack provides you with everything you need to cultivate a customer-centric culture within your organization.



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The Best Ready-To-Use Workshop Packs That Are Helping Leading Trainers Facilitate Workshop Sessions On Customer Focus Skills.

A premium workshop pack from Oak Innovation that impresses our customers across the board.

Develop exceptional customer focus skills to transform your organization’s approach to service and relationships.

Having strong customer focus is vital—not just for satisfying clients but for building lasting loyalty and trust.

Oak Innovation’s ready-to-use workshop pack is designed to make delivering impactful customer focus training straightforward and effective.

Unlock Exceptional Customer Service With The Customer Focus Skills Workshop Pack.

With customizable resources including a comprehensive slide deck, participant workbook, engaging activities, and practical tools, trainers can confidently guide teams through key topics such as creating a customer-focused culture, understanding customer types, turning feedback into action, and mastering complaint handling.

This workshop pack addresses common challenges like customer interaction anxiety and poor customer-centric practices, empowering participants to overcome barriers and deliver outstanding service consistently.

Whether you are a new or experienced facilitator, this all-inclusive toolkit equips you to build stronger customer relationships that enhance retention and drive business success.

Elevate your team’s skills to truly understand, engage, and delight customers — turning everyday service into a competitive advantage.

Why Choose To Facilitate This Workshop Pack?

  • Instantly Professional: Get a fully-prepared, customizable workshop that elevates your workshop — no more worrying about outdated workbooks or amateur presentations. Simply add your logo and facilitate the workshop with confidence.
  • Save Time, Maximize Impact: Skip the stress of building workshop materials from scratch. Our step-by-step participant workbook and comprehensive slide deck (90 slides) make it easy to engage any audience, even if you’re new to training.
  • All-Inclusive Workshop Pack: Go beyond slides — energize your sessions with 17 icebreakers, 17 training games, 15 exclusive guides, real-world activities, assessment tools, reading lists, and marketing materials. Everything you need is included to create an interactive, memorable experience.
  • Proven Topics, Real Results: Cover essential skills your team needs, including: How to create a customer-focused culture. Key elements of excellent customer service. Turning feedback into action. Building loyalty and handling complaints effectively. Maximizing communication and understanding customer types.
  • Immediate Business Benefits: Empower your participants to: Understand the true value of customer focus. Identify and overcome barriers to exceptional service. Build stronger customer relationships that increase retention and sales.

 

Who This Is For.

  • Internal Trainers, L&D Professionals & Consultants wanting to deliver high-impact sessions with zero content build.
  • People Managers, Team Leads & Coaches aiming to upskill teams quickly and effectively.
  • HR Professionals & Learning Strategists tasked with closing skills gaps and boosting workplace readiness.
  • Training Entrepreneurs looking for turnkey, customizable packages to deliver workshops themselves or resell.

 

Why It Works.

  • Designed For Real-World Learning: Grounded in practical, scenario-based activities to ensure transfer of learning.
  • Flexibly Delivered: Whether you’re running a one-day intensive or a multi-week development series, adapt it to your format.
  • Scalability With Cost-Efficiency: The “order once, use forever” model reduces workshop preparation costs long-term.
  • Built On Oak Innovation’s Legacy: Over 30 years of L&D experience inform every page.

 
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Trusted By Leading Brands.

Deliver a customer focus workshop that inspires action, builds loyalty, and transforms your business — starting today.

aApple
Cadbury
Carlsburg
citi
colgate
comcast
disney
DFA
dunkin
eastern
General-mills
harvard
HRProTeam
HSBC
IAG
IBM
Leica
microsoft
mitubishi
mutual-of-america
 

Topics Covered.

1. How to create customer focus

  • The main benefits of being customer-focused.
  • The essential aspects of customer focus (e.g., loyalty and value-added service) and the effects of poor customer focus.
  • Market information and profit.

2. The customer service environment

  • The main characteristics of excellent customer service.
  • What is the customer service environment.
  • Customer service as a process.
  • Why we need customers.
  • How to identify customers.
  • The importance of the Pareto Principle.

3. Poor customer-centric practices

  • Exploring how a product-centric company focuses on selling the same products. And, to as many customers as possible.
  • Examining how a customer-centric approach concentrates on selling more products. And, to the same customers by providing a positive customer experience.

4. How to know your customers

  • Customer Loyalty.
  • Switching costs.
  • Common reasons why customers leave.
  • Crises and commitments.

5. Customer service culture

  • What are the main influences on a customer service environment.
  • Standards, innovation, and excellent service.

6. Maximizing communication

  • Key communication practices, including active listening skills.
  • Customer styles.
  • How to introduce an effective complaint-handling system.

 

Learning Objectives.

Your participants will:

  • Understand the vital importance of the customer.
  • Explore the value of having excellent customer service.
  • Examine the factors that prevent maximizing customer value.
  • Understand how to look at customer service levels.
  • Understand when a company is customer-driven.
  • Explore different customer types and how to interact with them.

 

What You Get:

  • Instructor Manual [UPDATED]
  • Slide Deck (90 slides)
  • Course Workbook (83 pages)
  • Activities And Exercises
  • Training Guides
  • Reading Lists
  • Assessment Tools
  • Ready-to-Use Marketing Materials
  • Action Plans

 

Trusted By World-Class Brands

Join leading brands like Apple and Cadbury in fostering a customer-centric culture with Oak Innovation’s proven training solutions.

“You will receive a Word document, PDF, PowerPoint, and comprehensive participant manual; your satisfaction or money back will be guaranteed.” International Association Of Teamwork Facilitators

“For a once-off cost per training pack, you’ve saved coaches countless hours of program development time… your spirit of generosity is greatly appreciated.” Sylva K. Leduc, Executive Coach

 

Empower Your Team To Deliver Exceptional Customer Service.

Purchase the Customer Focus Skills Workshop Pack for just $80 and start transforming your organization’s approach to customer relationships.

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