Conflict Management

Oak Innovation



How you can get conflict management training materials that will save you time

If you’ve landed here, then there’s a good chance you’re here to find training materials to deliver your own training courses.

And, if you’re looking to deliver real results, you’ll know the value of pre-written and customizable training materials that will really benefit your audience.

In fact, training materials on conflict management that offer practical content have a lot things going for them. Most importantly, they’re incredibly easy to use.

And, when your content is easy to use, your audience will find it easier to understand.

Use practical examples that make a difference

With more opportunities for conflict to happen, it means that there is a greater demand for effective conflict managament skills.

As a result, business managers and training professionals are pushing harder for practical training content – not just to save them precious development time but to also meet the needs of their audience.

For most course participants, the main goal is to better manage conflict situations. Thus, the most important focus of any content is to offer practical applications.

When it comes to this course, you will be able to explain things in the simplest of terms. And, the content will allow you to establish a basis for skill development. This point is key. In truth, it’s a critical milestone for any training course. And, it’s a theme that will continue through all Oak Innovation’s course material. Plus, it will allow you to easily explore the different types of conflict that can exist within companies.

The goal of these course materials are to help you to present a clear picture of what conflict handling strategies your audience can use. And, as a result, they will also learn how to deal with conflict within companies.

So it shouldn’t come as a surprise that these training materials can be easily used to help improve the conflict management skills of managers, team leaders, supervisors and all front line staff.

Course overview

The course materials will offer you tips, resources, slides, exercises and manuals that you’ll need to create, deliver, promote, and offer a highly-practical, relevant, and engaging training course for your audience.

Conflict management – By now you’ll be aware that your course content won’t reach the needs of your audience if you don’t  target the right areas. Start the course by sharing a definition of conflict that has been provided for you. And, to improve your audience’s conflict management skills, you can discuss the types conflict that can exist. With the right practical examples your course will come across more relevant, professional, and intuitive so it’s a good idea to use the exercises provided and to add any specific examples that you can think of. The key for practical application of these materials is to examine the sources of conflict that can occur within companies. As your audience will experience, sharing insights on resolution roles will greatly aid participant learning.

Handling strategies – These days, audiences are valuing practical course content more than ever. As a result, you should identify the type of situations that your audience want/need you to cover. Then you can use the content to help your participants to understand the importance of conflict management strategies. Don’t forget to create the right setting for all your delivery. If you can include company specific examples, exercises, information, and research in your course, you’ll be extending the content within the downloadable training materials, not to mind creating additional value for your course participants.

Handling styles – Every conflict management situation has conflict management strategies that can be used. Most of the time, deciding on which style to use is a main factor that will determine whether the conflict situation will be resolved. Use the content provided to explore various conflict management handling strategies. Needless to say, this may seem like a lot, but it really isn’t when as it is broken down into a few particular conflict handling styles.

Outcomes – It’s important to determine what you audience needs to know that when managing conflict situations. And, a simple way to improve the conflict management skills of your audience is to explore outcomes. Use the content to help your audience to understand the concept of outcomes so as to better manage conflict situations.

Learning objectives

Upon completion of this course on conflict management, your participants will be able to:

– Understand the relationship between conflict and the organization
– Identify sources and types of conflict
– Appreciate different perspectives on conflict
– Use various conflict handling strategies and styles
– Identify conflict outcomes

What you get

You will instantly receive the following training course materials to deliver your own training courses on conflict management:

  • 39 page facilitator manual
  • 66 page participant manual
  • 85 powerpoint slides
  • Practical exercises
  • Further reading
  • Course evaluation form
  • Action plan

Bonus free training materials available

You will also get the following free training guides:

  • Training icebreakers
  • How to select training materials
  • Training games
  • How to increase participation
  • Learn to improve your questioning skills
  • How to improve your listening skills
  • Learn how to deal with difficult people
  • How to evaluate training courses

Frequently asked questions

What is conflict?

Conflict is a process that begins when one party perceives that another party has negatively affected, or is about to negatively affect, something that the first party cares about.

What are the four main sources of conflict within a company?

The most important sources of conflict are the ones that exist between the main characters within a company. Often companies break these experiences down into the following four situations:

  1. Conflict between an employer and an employee
  2. Conflict between a producer and their supplier
  3. Conflict between a retailer and customer
  4. Conflict between an investor and entrepreneur

What are the four main conflict perspectives?

Conflict is challenging no matter when it happens.

And, there is a likely chance that conflict will occur wherever you have people and processes.

These are the four main perspectives on conflict within a company:

  1. Unitarist
  2. Pluralist
  3. Interactionist
  4. Radical

What are the three main conflict resolution roles within an organization?

Conflict can take many forms within organizations and these are the three main conflict resolution roles that are required:

  1. Arbitrator
  2. Mediator
  3. Advocate

What are the five conflict handling styles?

Crucially, there’s no single style to manage conflict against possible conflict situations. It’s just not possible. However, the answer lies in preparing individuals to anticipate situations and to build appropriate responses. These are the different conflict handling styles that may be selected.

  1. Competing
  2. Collaborating
  3. Compromising
  4. Avoiding
  5. Accommodating

What are the four main conflict outcomes to the company?

Here are the four main conflict outcomes available to a company.

  1. Exploration
  2. Reflection
  3. Creativity
  4. Renewal

Can I edit the content and add my own company logo?

Yes. You can now add your own logo's and customize the course content freely using Microsoft Word and Powerpoint. You can also deliver the course materials where, when and as often as needed.

Get Every Course We’ve Ever Created – Limited Time Offer

Get massive savings when you order all our training course materials.

$1,559.48 $399.99Add to cart

Find out more

Customer stories

“When you have an urgent need to prepare training the best thing to do is order from Oak.

We thank them for the great materials that they have prepared. A little permitted company-specific customization by us was enough to present a virtually perfect training session in our company. After this test we ordered another 10 modules – easily and conveniently. In addition, I received an incredibly good service with a personal touch to the client-specific requirements.”

Sylvia Stoyanova
Human Resource Manager

“I could not be more pleased with the products I purchased and the service that accompanied it. I must admit when I saw the price tag I wondered about the depth of the content … and I must tell you I was 1,000% impressed. We’ve purchased 2 modules thus far and plan to buy others soon. The customer service was outstanding and modules were delivered straight away) I’ve been in the training business a long time … and I can honestly say … this is some of the best material I’ve seen and the price is absolutely outstanding.

Thank you for providing such a valuable service to those of us working front-line training and development!”

Loretta Thirtyacre
Manager, Corporate Training and Development,
COUNTRY Insurance and Financial Services, Illinois, US

Explore more customer stories