Audience.
Anyone that works within conflict situations will benefit from this course material on conflict resolution.
The course materials will also meet the needs of participants that are new to conflict resolution skills.
Now you can start running training courses on conflict resolution within minutes.
With our conflict resolution training materials, you can quickly train a team to:
- Understand the root causes of conflict.
- Improve communication and negotiation tactics.
- Resolve disputes through mediation and problem-solving.
- Foster a positive and collaborative environments.
Conflict Resolution Skills – Sample Materials.
We use generic backgrounds so that you can rebrand the training course materials as your own.
Objectives.
Your participants will:
- Understand the relationship between conflict and the organization.
- Explore sources and types of conflict.
- Understand different perspectives on conflict.
- Understand different conflict-handling strategies and styles.
- Explore conflict outcomes.
Topics Covered.
1. What is conflict management?
- A definition of conflict management skills.
- The types of conflict that can exist in companies.
- The main types of conflict resolution roles.
2. Conflict-handling strategies
- Why conflict management strategies are important.
- Several examples of conflict management handling strategies (competing, collaborating, compromising, avoiding, and accommodating).
3. Conflict management outcomes
- How to better manage conflict situations.
- Four primary conflict outcomes (exploration, reflection, creativity, and renewal).
What’s In The Download.
Instant access to everything you need.
- Workbook.
- Slides.
- Instructor Manual.
- 17 Free Training Games.
- 17 Free Training Icebreakers.
- 15 Practical Training Guides.
- 2 Course Tests.
- Activities/Exercises.
- A Reading List.
- A Course Advertorial.
- An Action Plan.
