Oak Innovation Conflict Management Skills Training Course


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  • 66-page participant manual
  • 85 powerpoint slides
  • Practical exercises
  • Further reading
  • Course evaluation form
  • Action plan
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How you can get training material on conflict management skills

Today we introduce our conflict management skills training course that’s going to make your life easier. Especially, if your goal is to save time developing your training content and getting your courses more attention.

Read on to explore how you can get this pre-written and customizable training material.

Deliver anytime, anywhere

Our training content makes it easy to convert customer needs into incredible training courses. We encourage you to add your logo and even company-specific examples to offer content that is simple and easy to deliver.

Swipe through sample training course material from this training course …

How to deliver this training course

This conflict management skills program can be delivered to general operatives and line-managers who seek to manage conflict situations better.

So, you’re probably wondering how you can use this material to deliver your courses. Well first off instantly available so you don’t have to worry about waiting to get the content or having to develop it yourself. So anytime you want to deliver the course, it will be available instantly.

Here are a few tips for you if you are thinking of delivering this course material.

The first tip is to consider that most of us can recall moments where conflict situations have erupted, our bodies shuddered, and our minds gasped, thinking of what to do next.

Sound familiar?

Well, with more opportunities for conflict to happen, it means that there is a higher demand for practical training courses on conflict management skills. And a result, business managers and training professionals are pushing harder for effective training content – not just to save them precious development time but also to meet the needs of their audience.

Our second tip is that we’ve learned that for most course participants, their main goal is to manage conflict situations better. Thus, an essential focus of any content is to offer practical applications. This course material will provide your audience with tips, resources, slides, exercises, and manuals to provide a highly-practical, relevant, and engaging training course for your audience. The course content explains everything in the simplest of terms. And, the content will allow you to establish a basis for conflict management skill development. Plus, it will allow you to easily explore the different types of conflict that can exist within companies. This point is critical and is something we frequently hear from clients with leadership development needs.

The final tip that we want to share with you is that the goal of this course material is to help you to present a clear picture of what conflict handling strategies your audience can use. And, as a result, they will also learn how to deal with conflict situations within companies.

Let’s now explore what content you will receive and how you can use this material.

Learning objectives

If you are looking for content to present your own business training course on conflict management skills, this is the course material for you. And, you don’t have to be an experienced business trainer to get results like a pro.

At the end of this training course your participants will be able to:

– Understand the relationship between conflict and the organization
– Identify sources and types of conflict
– Appreciate different perspectives on conflict
– Use various conflict handling strategies and styles
– Identify conflict outcomes

Course outline

In an effort to provide you with as much value as possible, we’re going to show you how we would use the content provided to deliver the key sections of this training course.

Conflict management – Chances are you’ll be aware that your course content won’t reach the needs of your audience if you don’t target the right areas. If it’s more “hey listen to this” than useful content, you’re probably not at the races. “Are you helping your audience prepare for conflict situations?” “Are you able to send them the right messages about types of conflict?

Use the content to share a definition of conflict and use the detail to improve your audience’s conflict management skills. Next, discuss the types of conflict that can exist. With the right practical examples, your course will come across more relevant, professional, and intuitive, so it’s a good idea to use the exercises provided and to add any specific industry examples. Use the material to share insights on resolution roles which will significantly aid their learning.

Conflict handling strategies – These days, audiences are valuing practical course content more than ever. Think of it this way: They want take-away techniques and don’t want to spend a lot of time trying to unpick what to do. If they judge your information as “this will help me,” then they will also approach the content with higher interest. But your advantage is derived from identifying the type of situations that your audience want/need you to cover. From there, you can focus the content to help your participants to understand the importance of conflict management strategies.

Don’t forget to create the right setting for all your delivery. If you can include company-specific examples, exercises, anecdotes, and research in your course, you’ll be extending the content already supplied, not to mind creating additional value for your course audience.

Handling styles – Every conflict management situation requires various conflict management strategies. Most of the time, deciding on which method to use is the main factor that will determine the outcome of a conflict situation. Use the content provided to explore various conflict management handling strategies. Try to combine examples from your experiences, as this will foster more action.

Outcomes – Use the content to help your audience to understand the concept of conflict-outcomes to manage conflict situations better.

No experience required

Nothing should come between you and delivering amazing training courses. That’s why our newest features – free icebreakers, free training games, and expert training guides are yours at no additional cost.

  • Training icebreakers
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  • Training games
  • How to increase participation
  • Learn to improve your questioning skills
  • How to improve your listening skills
  • Learn how to deal with difficult people
  • How to evaluate training courses

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We’ve put together a whole range of informative slides, manuals, and free PDF packages to create a training course that is simple and easy to understand.

This training course material can be downloaded immediately after checkout.

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Limited Time Offer – Within Minutes You Can Save Endless Months Of Course Development Time

No matter what stage you’re at in developing your training courses, having access to the right training content can:

  • Remove hours, days, weeks and months in development time and save you a whole lot of stress.
  • Organize key content together like Powerpoint slide decks, training manuals, expert guides and a whole lot of other content that you’ll need to deliver your training courses.
  • Just make your life a whole easier and ensure that your audience will love the training courses that you offer.

The trick is knowing how to get the right content and having it available for when you need it.

In a nutshell, we reduce the time needed to develop training content. And, at the same time, we can give you access to 50+ training courses that you can easily deliver.

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You have a story to tell, a business course to deliver, and experiences to share. These things are important to us also.

We shrink the process of creating training content so that you can deliver training courses that your audience will both learn from and will be excited to attend.

Explore how we’re partnering with our clients to change the way they deliver training courses. And, learn how our customers are continually meeting the needs of their clients.

“When you have an urgent need to prepare training, the best thing to do is order from Oak.

We thank them for the excellent materials that they have prepared. A little permitted company-specific customization by us was enough to present a virtually perfect training session in our company. After this test, we ordered another ten modules – quickly and conveniently. Also, I received an incredibly excellent service with a personal touch to the client-specific requirements.”

Sylvia Stoyanova
Human Resource Manager

“I could not be more pleased with the products I purchased and the service that accompanied it. I must admit when I saw the price tag, I wondered about the depth of the content, and I must tell you I was 1,000% impressed. We’ve purchased two mod.ules thus far and plan to buy others soon. The customer service was outstanding, and modules were delivered straight away. I’ve been in the training business for a long time, and I can honestly say this is some of the best material I’ve seen, and the price is outstanding.

Thank you for providing such a valuable service to those of us working front-line training and development!”

Loretta Thirtyacre
Manager, Corporate Training and Development,
COUNTRY Insurance and Financial Services, Illinois, US

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Frequently asked questions

What is conflict?

Conflict is a process that begins when one party perceives that another party has negatively affected, or is about to affect adversely, something that the first party cares likes.

What are the four primary sources of conflict within a company?

The most important sources of conflict are the ones that exist between the primary characters within a company. Often companies break these experiences down into the following four situations. These include conflict between:

  1. An employer and an employee
  2. A producer and their supplier
  3. A retailer and customer
  4. An investor and an entrepreneur

What are the four leading conflict perspectives?

Conflict is challenging, no matter when it happens.

And, there is a likely chance that conflict will occur wherever you have people and processes.

These are the four leading perspectives on conflict within a company:

  1. Unitarist
  2. Pluralist
  3. Interactionist
  4. Radical

What are the three primary conflict resolution roles within an organization?

Conflict can take many forms within organizations and these are the three leading conflict resolution roles that are required:

  1. Arbitrator
  2. Mediator
  3. Advocate

What are the five conflict-handling styles?

Crucially, there’s no single style to manage conflict against possible conflict situations. It’s just not possible. However, the answer lies in preparing individuals to anticipate situations and to build appropriate responses. These are the different conflict-handling styles that may be selected.

  1. Competing
  2. Collaborating
  3. Compromising
  4. Avoiding
  5. Accommodating

What are the four leading conflict outcomes to the company?

Here are the four primary conflict outcomes available to a company.

  1. Exploration
  2. Reflection
  3. Creativity
  4. Renewal

Can I edit the content and add my company logo?

Yes. You can now add your logo and customize the course content freely using Microsoft Word and Powerpoint. You can also deliver the course materials where, when, and as often as needed.

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