Conflict Management Skills Training Course Material


  • Instantly available, saving you time and effort.
  • Affordable, saving you money.
  • Flexible, for on-site and virtual presentations.
  • Everything you need, slide decks, manuals and guides.
  • 100% customizable, ready for any situation.
  • Brand as your own, just add your logo.
  • Easy to present, no experience required.
SKU: CM Category:

Everything you need

Tired of trying to develop your own course on conflict management skills?

Don’t worry if you don’t have the time to create everything from scratch.

You can present your own courses by downloading these training course materials.

The course will meet the challenges faced by general operatives and line managers who seek to manage conflict situations better.

Let’s explore the content in more detail.

What you’ll get

  • 21-page facilitator manual.
  • 66-page participant manual.
  • 85 powerpoint slides.
  • Practical exercises.
  • Further reading.
  • Course evaluation form.
  • Action plan.

Learning objectives

At the end of this training course your participants will be able to:

  • Understand the relationship between conflict and the organization.
  • Identify sources and types of conflict.
  • Appreciate different perspectives on conflict.
  • Use various conflict handling strategies and styles.
  • Identify conflict outcomes.

Course overview

Conflict management skills are essential for driving business success.

But for anyone that has ever struggled with developing these skills… you’re not alone.

Course participants will be provided with a strong foundation on conflict management skills, a focus on conflict handling strategies, and understand outcomes.

The course is for people serious about developing their conflict management skills, and who are ready to bring their learning to the next level.

Course outline

Below, we break down how you can present the 4 key sections of this training course.

1. Start with a strong introduction to conflict management skills

You may have an idea about what your target audience is looking to learn, but you’ve got to quickly put yourself in their shoes.

What are they struggling with?

How do these pain points impact them?

How will this course help them?

For corporate trainers or business managers, this is an opportunity to connect with your audience.

Start by using the content to:

  • Share a definition of conflict to improve your audience’s conflict management skills.
  • Discuss the types of conflict that can exist.
  • Provide insights on conflct resolution roles.

Of course, the goal here is to also build trust and practical skills.

Building this trust happens by developing value. And, if you achieve this, you will make a difference in their lives.

2. Focus on conflict handling strategies

The trick to handling conflict is focusing on the needs of your audience.

Help your audience to understand the importance of conflict management strategies.

We suggest that you include company-specific examples, exercises, anecdotes, and research in your course.

This will extend the value of the existing content already supplied.

3. Teach your audience about conflict handling styles

Every conflict management situation requires various conflict handling styles.

Most of the time, deciding on which method to use is the challenging part.

But here’s where it gets interesting, you can use the content provided to explore various conflict management handling strategies.

4. Understand outcomes

No matter where you are presenting this training course, there are some key features you need to discuss to make sure that all your audience benefits from the content

Focus on discussing the concept of conflict-outcomes to better manage conflict situations.

Order this training course material on conflict management skills now!

$49.00Add to cart

Bonus: Free expert training guides

Starting today, with all Oak Innovation training course products, you’ll receive eight free training guides that will help you add extra value to your training courses.

  • Training icebreakers.
  • How to select training materials.
  • Training games.
  • How to increase participation.
  • Learning how to improve your questioning skills.
  • How to improve your listening skills.
  • Learn how to deal with difficult people.
  • How to evaluate training courses.

Did you know …?

Did you know that we link our course development process with Google’s dynamic “people also ask” search feature?

That way, you get content that is always practical and relevant.

Here are the top searches that we’re seeing people asking about conflict management skills:

  1. What is an example of conflict in the workplace?
  2. What are the three sources of conflict?
  3. What are methods of conflict resolution?
  4. What is conflict management training?
  5. What is the aim of conflict management?
  6. How do you resolve conflicts between coworkers?
  7. What is conflict and conflict management?
  8. What are the key conflict management skills?
  9. Can you provide some examples of managing conflict?

What our customers say

The content is fine and provides a good range of techniques to train.

Peter Follett, Human Capital International

Exactly what I need as an independent training consultant. It now allows me to do so much more with my clients.

Dick Whelan, Managing Director, Almir Consulting

Explore more customer stories

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See course list here

$1,040.00Add to cart

Frequently asked questions

What is conflict?

Conflict is a process that begins when one party perceives that another party has negatively affected, or is about to affect adversely, something that the first party cares likes.

What are the main sources of conflict within the workplace?

The main sources of conflict within the workplace are:

  1. An employer and an employee.
  2. A producer and their supplier.
  3. A retailer and customer.
  4. An investor and an entrepreneur.

What are the leading conflict perspectives?

The four leading perspectives on conflict within the workplace are:

  1. Unitarist.
  2. Pluralist.
  3. Interactionist.
  4. Radical.

What are the main conflict resolution roles within an organization?

The main conflict resolution roles are:

  1. Arbitrator.
  2. Mediator.
  3. Advocate.

What are the main conflict-handling styles?

The five conflict-handling styles are:

  1. Competing.
  2. Collaborating.
  3. Compromising.
  4. Avoiding.
  5. Accommodating.

What are the leading conflict outcomes to the company?

Here are the four primary conflict outcomes available to a company are:

  1. Exploration.
  2. Reflection.
  3. Creativity.
  4. Renewal.

Can I edit the content and add my company logo?

Yes. You can now add your logo and customize the course content freely using Microsoft Word and Powerpoint. You can also deliver the course materials where, when, and as often as needed.

Conflict Management Training Course Materials
Conflict Management Skills Training Course Material