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Conflict Management Skills Training Course By Oak Innovation

$49.00

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Instant training courses on conflict management skills

Save time with pre-written training courses. Download the content you’ll need. And, add your logo to brand the content as your own.

  • Instantly available, saving you time and money.
  • 100% customizable, ready for any opportunity.
  • Brand as your own, add your logo.
  • 85 Powerpoint slides, to deliver the course.
  • 21-page instructor manual, to help you deliver the course.
  • 66-page participant manual, to guide learning.
  • 8 train-the-trainer guides, to add extra value.

From this 1-day training course, your course participants will understand the relationship between conflict and the organization and be able to identify sources and types of conflict.

At the end of the training session, your course participants will appreciate different perspectives on conflict, use various conflict handling strategies and styles and be able to identify conflict outcomes.

The course will meet the challenges faced by general operatives and line managers who seek to manage conflict situations better.

Let’s explore the content in more detail.

Learning objectives

At the end of this training course your participants will be able to:

  • Understand the relationship between conflict and the organization.
  • Identify sources and types of conflict.
  • Appreciate different perspectives on conflict.
  • Use various conflict handling strategies and styles.
  • Identify conflict outcomes.

Course outline

Course participants will be provided with a strong foundation on conflict management skills, a focus on conflict handling strategies, and understand outcomes.

Below, we break down how you can present the 4 key sections of this training course.

1. Introduction to conflict management skills
You may have an idea about what your target audience is looking to learn, but you’ve got to quickly put yourself in their shoes.

What are they struggling with?

How do these pain points impact them?

How will this course help them?

For corporate trainers or business managers, this is an opportunity to connect with your audience.

Start by using the content to:

  • Share a definition of conflict to improve your audience’s conflict management skills.
  • Discuss the types of conflict that can exist.
  • Provide insights on conflict resolution roles.

Of course, the goal here is to also build trust and practical skills.

Building this trust happens by developing value. And, if you achieve this, you will make a difference in their lives.

2. Conflict handling strategies
The trick to handling conflict is focusing on the needs of your audience.

Help your audience to understand the importance of conflict management strategies.

We suggest that you include company-specific examples, exercises, anecdotes, and research in your course.

This will extend the value of the existing content already supplied.

3. Conflict-handling styles
Every conflict management situation requires various conflict-handling styles.

Most of the time, deciding on which method to use is the challenging part.

But here’s where it gets interesting, you can use the content provided to explore various conflict management handling strategies.

4. Outcomes
No matter where you are presenting this training course, there are some key features you need to discuss to make sure that all your audience benefits from the content

Focus on discussing the concept of conflict-outcomes to better manage conflict situations.

What you’ll get

  • 85 Powerpoint slides, to deliver the course.
  • 21-page instructor manual, to help you deliver the course.
  • 66-page participant manual, to guide learning.
  • 8 train-the-trainer guides, to add extra value.
  • Practical exercises, to enhance all learning.
  • Further reading list, for your course participants.
  • A course evaluation form, tests, and action plan.
  • Easy to present, no experience required.

Order now

$49.00Add to cart

Free train-the-trainer guides

With all Oak Innovation training course products, you’ll receive 8 free train-the-trainer guides that will add extra value to your training courses.

  • Training icebreakers.
  • How to select training materials.
  • Training games.
  • How to increase participation.
  • Learning how to improve your questioning skills.
  • How to improve your listening skills.
  • Learn how to deal with difficult people.
  • How to evaluate training courses.

Here’s what people have to say about us.
The content is fine and provides a good range of techniques to train.

Peter Follett, Human Capital International

Exactly what I need as an independent training consultant. It now allows me to do so much more with my clients.

Dick Whelan, Managing Director, Almir Consulting

Explore more customer stories

Frequently asked questions

What is conflict?

Conflict is a process that begins when one party perceives that another party has negatively affected, or is about to affect adversely, something that the first party cares likes.

What are the main sources of conflict within the workplace?

The main sources of conflict within the workplace are:

  1. An employer and an employee.
  2. A producer and their supplier.
  3. A retailer and customer.
  4. An investor and an entrepreneur.

What are the leading conflict perspectives?

The four leading perspectives on conflict within the workplace are:

  1. Unitarist.
  2. Pluralist.
  3. Interactionist.
  4. Radical.

What are the main conflict resolution roles within an organization?

The main conflict resolution roles are:

  1. Arbitrator.
  2. Mediator.
  3. Advocate.

What are the main conflict-handling styles?

The five conflict-handling styles are:

  1. Competing.
  2. Collaborating.
  3. Compromising.
  4. Avoiding.
  5. Accommodating.

What are the leading conflict outcomes to the company?

Here are the four primary conflict outcomes available to a company are:

  1. Exploration.
  2. Reflection.
  3. Creativity.
  4. Renewal.

Can I edit the content and add my company logo?

Yes. You can now add your logo and customize the course content freely using Microsoft Word and Powerpoint. You can also deliver the course materials where, when, and as often as needed.

Conflict Management Training Course Materials
Conflict Management Skills Training Course By Oak Innovation
$49.00