Start running training courses on conflict resolution within minutes.
With our conflict resolution training materials, you can quickly train a team to:
- Understand the root causes of conflict.
- Improve communication and negotiation tactics.
- Resolve disputes through mediation and problem-solving.
- Foster a positive and collaborative environments.
Conflict Resolution Skills – Sample Materials.
We use generic backgrounds so that you can rebrand the training course materials as your own.
Objectives.
Your participants will:
- Understand the relationship between conflict and the organization.
- Explore sources and types of conflict.
- Understand different perspectives on conflict.
- Understand different conflict-handling strategies and styles.
- Explore conflict outcomes.
Topics Covered.
1. What is conflict management?
- A definition of conflict management skills.
- The types of conflict that can exist in companies.
- The main types of conflict resolution roles.
2. Conflict-handling strategies
- Why conflict management strategies are important.
- Several examples of conflict management handling strategies (competing, collaborating, compromising, avoiding, and accommodating).
3. Conflict management outcomes
- How to better manage conflict situations.
- Four primary conflict outcomes (exploration, reflection, creativity, and renewal).
What’s In The Download.
Instant access to everything you need.
- Workbook.
- Slides.
- Instructor Manual.
- 17 Free Training Games.
- 17 Free Training Icebreakers.
- 15 Practical Training Guides.
- 2 Course Tests.
- Activities/Exercises.
- A Reading List.
- A Course Advertorial.
- An Action Plan.
