Complaint Handling Skills Training Course Material



How To Instantly Save Time And Get Amazing Training Course Material On Complaint Handling Skills

We’ve got your back. And, your slides. And, your manuals.

Everything needed to deliver your own sensational training courses on complaint handling skills.

Yes, we said everything needed.


Get an amazing PowerPoint slide deck. A participant manual. An exceptional instruction manual. And, so much more.

Let’s put this training course material in context.

To illustrate:

  • Salesforce reveals that if the company’s customer service is excellent that 78% of consumers will do business with a company again. And, that’s even after a mistake.
  • Khorus report that 83% of customers report more loyalty to brands that respond to and resolve their complaints.
  • Hubspot has identified that 93% of customers are likely to make repeat purchases from companies that offer excellent customer service.
  • Hubspot’s Customer Service Survey also found that 68% of consumers report that they are willing to pay more for products or services from a brand that is recognized as offering great customer service experiences.
  • Qualtrics XM Institute highlight that a good customer service experience heavily impacts recommendations for that company. To illustrate, consumers who rate a company’s service as “good” are 38% more likely to recommend that company.

Notice how these startling findings paint a clear picture?

Instantly download this amazing training content. And, use the content to share the value of handling complaints. And, how to better serve customers.

Next, use the content to detail a practical complaint handling approach. How to better manage complaints. And, how to measure an effective complaint handling process.

Sounds good, right?

Top Companies, Trust Oak Innovation

Learning Objectives

At the end of this training course, your participants will be able to:

  • Understand the value of handling complaints within the organization.
  • Explore a practical complaint handling approach.
  • Manage and measure an effective complaint handling process.
  • Support an effective complaint handling process in action.

Course Description

A complaint happens when:

  • A product or service is faulty and does not function correctly.
  • A product or service does not meet the expectations of the customer.

Use the content provided to share an effective complaint handling process within an organization.

Next, discuss that the following components will need to be in place.

For instance:

  • A contact point.
  • Information capture.
  • Investigation methodology.
  • Documentation.
  • Communication.
  • Resolution.
  • Implementation of learning/improvements.

Inject a sense of creativity and explore the benefits of handling complaints within an organization.

To illustrate:

  • Building customer ambassadors for the business.
  • Opportunity to utilize new learning for improvement of the business processes.
  • Increase in loyalty.
  • Maintenance of customer base.
  • Increase in profitability.

Connect with your audience and share that when complaints are handled poorly, some clear trends will emerge.

For instance:

  • Customers leaving due to dissatisfaction.
  • Competitors using the failure against you.
  • Loss of revenue/profit.
  • Demotivation of personnel involved in the process.
  • Loss of an opportunity to learn & improve.

Meet the needs of your audience with a dash of sparkle and introduce a practical approach to complaint handling. And, explore how to manage and measure an effective complaint handling process.

What You Get

  • 85 Customizable PowerPoint Slides.
  • 75 Page Editable Participant Manual.
  • 29 Page Dependable Instructor Manual.
  • 17 Free Training Games.
  • 17 Free Training Icebreakers.
  • 12 Practical Expert Training Guides.
  • 2 Course Tests.
  • Unique Course Activities/Exercises.
  • Practical Reading List.
  • Customizable Course Advertorial.
  • Shareable Action Plan.
  • Free Lifetime Access.

Order Now

$80.00Add to cart

11 reviews on
Nicole Harris
Nicole Harris
I had the opportunity to thoroughly review the training content and I am extremely pleased with the structure, training material and learning objectives. The quality of the content is Excellent!
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Darryl Treadwell
Darryl Treadwell
Oak Innovation's product are extremely well designed and contain additional information, reading materials, and resources that add great value to their already valuable products. The staff is helpful, knowledgeable, professional, engaging, and very responsive. These courses will provide a solid foundation for your training needs.
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Christy Crump
Christy Crump
I purchased the full offering of training programs from Oak Innovation a few years ago. I still refer back to the trainings after all these years. Their trainings are professional, organized, and full of pertinent information.
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Richard Whelan
Richard Whelan
The training materials are comprehensive, professional, to the point and great value. Together with handbooks are a great resource which saves so much time as a training provider. I have been using Oak for nearly 20 years. Thanks to the team at Oak Innovation
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Jeffrey Buller
Jeffrey Buller
As someone who’s been involved in training for more than twenty years, I’ve never known a resource that’s as consistently valuable as Oak. I’m always amazed at their willingness to provide purchasers of their complete range of presentations regular updates and new training packages at no additional cost. That makes my purchase become more valuable all the time. And their speed in responding to questions is phenomenal. One of the sessions I often provide is a Training the Trainers workshop. In it, the very first resource I encourage people to purchase is the library of resources from Oak. These packages have made my job infinitely easier, and I recommend them to anyone who’s looking for the highest quality in training materials. Jeffrey L. Buller, Senior Partner at ATLAS Leadership Training
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GK Lim
GK Lim
“During the early days of HRD Gateway, a 40,000-member international NGO dedicated to excellence in HRD/HRM, I got to know Des Fitzgerald (Oak Innovation) and his courseware. I become one of his early customers. I had clients in Asia who wanted training in certain areas. Instead of searching through the net for material, I logged onto his site, found what I wanted, bought his programs, and customized them to suit my clients requirements. The process saved me much time. Later, I bought the Oak full set of courses. Over the years, I saw Oak grow from a small operation to what it is today. That takes dedication and focus. Because they allowed me to download updates and new versions of the courseware, I found I did not have to go to another provider for my raw material." GK Lim President, HRD Gateway International
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Stephen Fraundorfer
Stephen Fraundorfer
WOW!!! An extremely thorough program. Covered the subject from beginning to end.
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Rey Carr
Rey Carr
Oak continually attends to the needs of various businesses and either creates or adjusts training modules on a variety of topics to be self-contained, practical and easy to use. And they stand behind every product with personal service."
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Tom Heck
Tom Heck
I've developed an alliance with Oak -- a company that has developed a wide assortment of training "modules" that you can download right now. When you download a module you own it forever and have permission to edit it, customize it (logos, etc.) and deliver the module as many times as you like. You receive a Word document, PDF, PowerPoint and comprehensive participant manual and your satisfaction is guaranteed or your money back. The modules are designed for trainers, coaches and consultants looking to increase the range of products and services they can offer their clients. Oak content is also ideal for managers and employees looking to extend their knowledge of organizational, management and employee titles. Tom Heck, President, International Association of Teamwork Facilitators
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John Paul
John Paul
“It is excellent - covers all of the important aspects and explains the topics in a very easy to understand format. The entire training is nice looking, professionally prepared and very participant friendly. You do an outstanding job of creating training modules that are practical and easily adapted to most training sessions." John Paul, Partner Association Works
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