Effective Complaint Handling


Being able to handle complaints can no longer be an afterthought.

Widely viewed as a challenge for most organizations, you can’t really go wrong by developing staff in this key area – especially when we’ve developed all the training material for you!

Your perfect solution to virtually any delivery opportunity: full-day corporate courses, one-to-one coaching sessions, team training workshops, ongoing professional development sessions, and so much more.

Why you will love this product:

  • Product: Instantly Available.
  • Customization: Fully Editable.
  • Branding: Rebrand As Your Own.
  • Audience: Suitable For All Employees.
  • Duration: Full Day.
  • Experience: No Experience Required.

Effective Complaint Handling

Effective complaint handling skills are essential for any business. And, being able to effectively manage complaints is often an essential trait of a successful organization. Yet, facing customers that are complaining remains one of the most common fears for most employees.

But, it doesn’t have to be that way.

The benefits of handling comapints effectively include:

  • Building of customer ambassadors for the business.
  • Opportunity to utilize new learning for improvement of the business processes.
  • Increase in loyalty.
  • Maintenance of customer base.
  • Increase in profitability.

In contrast, when complaints are handled poorly, some clear trends will emerge:

  • Customers leaving due to dissatisfaction.
  • Competitors using the failure against you.
  • Loss of revenue/profit.
  • Demotivation of personnel involved in the process.
  • Loss of an opportunity to learn & improve.

From this training, participants will learn about the value of handling complaints within the organization to determine how they can better serve their customers. The training details a practical complaint handling approach and demonstrates how to better manage and measure an effective complaint handling process.

You can now download this off-the-shelf customizable effective complaint handling skills training course and use the content provided to deliver your own training course

Top Companies, Trust Oak Innovation

Course Description

A complaint will happen when:

  • A product or service is faulty and does not function correctly.
  • A product or service does not meet the expectations of the customer.

In this course, learners will discover that to deliver an effective complaint handling process within an organization, then the following components will need to be in place:

  • A contact point.
  • Information capture.
  • Investigation methodology.
  • Documentation.
  • Communication.
  • Resolution.
  • Implementation of learning/improvements.

This training course on effective complaint handling skills will prepare your learners to meet the challenges of complaints effectively by equipping them with key knowledge centered around maximizing resources and skills.

Designed to be accessible for all categories of employees, your learners will discover the value of handling complaints within an organization.

Through engaging training material, discussion, and exercises, your learners will also be able to implement a practical approach to complaint handling. And, hands-on exercises and examples will help your learners to manage and measure an effective complaint handling process.

Learning Objectives

At the end of this training course, participants will be able to:

  • Understand the value of handling complaints within the organization.
  • Explore a practical complaint handling approach.
  • Manage and measure an effective complaint handling process.
  • Support an effective complaint handling process in action.

Who Needs Effective Complaint Handling Skills?

  • Senior management that wants to strengthen their relationships with staff.
  • Managers, supervisors, and team leaders need complaint handling skills to lead, manage and motivate their teams.
  • Administrative, support staff, and line staff that needs complaint handling skills to maximize their engagement and participation within the organization.
  • HR professionals need complaint handling skills to meet the needs of the departments that they support.
  • Project managers need complaint handling skills to create more engagement and collaboration with their teams.
  • Organizational development professionals need complaint handling skills to secure relationships and participation from all functions within the organization.
  • Consultants and independent contractors who are being asked to play a role in organizational initiatives.

What You Get

  • A 29 Page Instructor Guide
  • A 75 Page Participant Manual
  • 85 Customizable PowerPoint Slides
  • Training Games And Training Icebreakers
  • A Course Advertorial
  • Eight Pre-written Expert Training Guides
  • Customizable Exercises And Tests
  • Further Reading Lists

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$49.95Add to cart

Additional information



Effective Complaint Handling