Effective Complaint Handling Skills – Here’s How To Develop These Skills

Effective complaint handling skills are the skills required to manage and resolve customer complaints quickly so as to improve your business reputation and maximise business processes.

Effective complaint handling skills include active listening skills, decisiveness, business awareness, empathy, and strong communication skills. These skills can be developed through a variety of training workshops, meetings, and activities.

Why Are Effective Complaint Handling Skills Essential?

Here are the key reasons why effective complaint handling skills are essential in the workplace

  • Salesforce reveals that if the company’s customer service is excellent that 78% of consumers will do business with a company again. And, that’s even after a mistake.
  • Khorus report that 83% of customers report more loyalty to brands that respond to and resolve their complaints.
  • Hubspot has identified that 93% of customers are likely to make repeat purchases from companies that offer excellent customer service.
  • Hubspot’s Customer Service Survey also found that 68% of consumers report that they are willing to pay more for products or services from a brand that is recognized as offering great customer service experiences.
  • Qualtrics XM Institute highlight that a good customer service experience heavily impacts recommendations for that company. To illustrate, consumers who rate a company’s service as “good” are 38% more likely to recommend that company.

How You Can Build Complaint Handling Skills In The Workplace

It is really easy to build effective complaint handling skills in the workplace.

If you’re a training professional or business manager who’s starting to get serious about delivering your own training courses on complaint handling skills, you need practical pre-written and customizable training material that lets you brand the content as your own.

To get started, instantly download pre-written and customizable training course material. And, add your own logos to deliver this training course as your own.

Next, delight your audience with the skills they need. Build their awareness. And, discuss the techniques needed to manage complaints in the workplace.

Benefits Of Building Complaint Handling Skills In The Workplace

Here are the key reasons why effective complaint handling skills are essential in the workplace.

  • Fostering complaint handling skills enables individuals to appreciate the importance of handling complaints in the workplace.
  • Individuals that possess an increased capacity to cope with various types of change. And respond more positively to adversity and challenges in their roles.
  • Individuals develop a greater sense of control, improved self-esteem, and purpose contributing to positive mental health and wellbeing.
  • Building a workforce with strong complaint handling skills also promotes heightened job satisfaction, increased productivity, improved workplace performance and greater organizational commitment.
  • The organization will also benefit from greater team cohesiveness, lower conflict levels, reduced absenteeism, and improved organizational culture.

Catherine Fitzgerald

Catherine has disrupted the training industry since 1995 by providing “pre-written and customizable training courses” online at an awesome price, right to your inbox. She has a Master's and a Bachelor's degree.

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